Steven Van Belleghem Shares CX Trends For 2023
These are difficult times for consumers, companies and their employees. The post-pandemic and politically unstable world of recession has an impact on many. It...
Enriching Customer Experience Through User Research
Better customer experiences are more likely to lead to faster revenue growth for brands than poorer CX experiences do. The key to discovering how...
Forewarned Is Forearmed: OTT CX Trends And Expectations In 2023 And...
The Covid-19 pandemic is, by most accounts, behind us. Normalcy, however, has yet to return the way we expected it. On the contrary, 2023...
What Will Shape CX in 2023?
It takes the right blend of data and technology to understand people genuinely. Regardless of trends, brands must have that essential mix to create...
CX For The Most Wonderful Time Of The Year
It's no surprise that when consumer money and time are stretched thin, they are more likely to re-evaluate their spending habits and approach purchasing...
Can We Go Beyond First Name?
“Many brands want to scale customer service during the busy holiday season with chatbots and other technology, but customers want a human touch,” says...
Does Fragmentation Impact Your Omnichannel CX?
Martechvibe spoke to CX experts in the Middle East about how to overcome the challenges brands face while delivering omnichannel customer experience.
Omnichannel platforms are...
The Impact Of Speech Tech On CX
By harnessing the power of automatic speech recognition systems, contact centres can boost CX and get over the regulatory compliance hump.
Customer satisfaction is critical...
Data Virtualisation: The Key To Optimal CX
Brands are turning to data virtualisation to provide optimal CX and facilitate their transformational journey in this ever-changing digital world.
Consumer electronics company Logitech faced...
It’s An App. It’s A Website. It’s PWA!
Technically a website, a progressive web app is seamless and cost-effective.
With high-resolution images and videos and page load 4x faster than a traditional website,...
