CX

Commbox-Launches-Revolutionary-Autonomous-Self-Service-Bots-via-WhatsApp-Business-API1

Commbox Launches Autonomous Self-Service Bots via WhatsApp Business API

Commbox announced perhaps its most innovative features to date, a cutting-edge WhatsApp Bot-Squad, launched as part of insurance enterprise Clal’s rapidly-growing digital customer service. The...
Exceeding-Expectations-with-CX-Measurement

Exceeding Expectations with CX Measurement

As the industry gravitates around Customer Experience (CX) for revenue growth, CX measurement becomes a vital element of business strategy The two foundations of customer...
Brian Solis Interview

Let’s Rethink Everything

When he talks, Brian Solis, Global Innovation Evangelist at Salesforce, digital anthropologist and futurist and author of eight books, including The Experience When Business Meets...
Employee-Experience-compliments-Customer-Experience-as-success-mantra-for-businesses,-says-Yegertek

Prioritise Employee Experience as Highly as Customer Experience

Dubai-based brand engagement and customer loyalty solution provider Yegertek has identified personalised employee journeys as the key to enhancing productivity and talent retention. With economies...
63% CX Professionals Say Agents Lack Skills to Maximise Use of AI: Talkdesk Research 

63% CX Professionals Say Agents Lack Skills to Maximise AI

Findings from the report reveal a large gap between organisations’ desire to leverage AI in the contact centre and their ability to manage it...
77%-of-customers-bounce-if-they-receive-poor-service-PEGA-report

77% of Customers Bounce if They Receive Poor Service

Businesses are making progress by adding more digital service channels to keep up with customer demands; however, this progress often comes at the expense...
Is-Customer-Service-the-Ultimate-Differentiator

Is Customer Service the Ultimate Differentiator?

When marketers say the customer has the last word, the feedback is not limited to the product alone. Today’s customer is intelligent and forever...
Genesys-Close-up

Company Closeup: Genesys – Putting Customer Experience on Top

Marketers always stress the importance of having omnichannel marketing to view the business from the customer’s perspective. Great customer experience is an upshot of...
Take-The-Stress-Out-Of-Marketing,-Map-Your-Customer-Journey

Take The Stress Out Of Marketing, Map Your Customer Journey 

The biggest challenge most marketers face isn’t attracting new customers and expanding the business. Or product innovation and the need to be on top...
Everyone owns a piece of CX at Chalhoub

Everyone Owns a Piece of CX at Chalhoub

Martechvibe spoke to Ilaria Buonpane, Head of CX and strategic marketing, Chalhoub Group. The group is the region’s foremost name in luxury retail, beauty,...

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