Modernising Checkout Models Can Win Customers
With customer expectations regarding services soaring high in 2022, it has become necessary for applications to offer clean and fast checkout experiences.
Imagine a customer...
How Do You Use Data To Improve CX?
Customer data, when used optimally, can help companies predict trends and avoid backlash.
According to a survey from Marketing Insider Group, which examined consumer reactions...
Grab-And-Go CX Is The Future
Retail stores sit at the intersection of deep tech to cater to the needs of future customers.
Who likes queuing? For customers, waiting is a...
Hybrid Intelligence For The CX-Driven Future
Considering human expertise and intentionality when making meaningful decisions, hybrid intelligence is changing the direction of the AI revolution.
Consider artificial intelligence (AI) to...
Is Your CX Program Falling Short?
Without focusing on customers, investing in skills, and consolidating inputs, organisations cannot grow and demonstrate CX success
Organisations that demonstrate how customer satisfaction is associated...
Top 25 META Leaders Championing CX
Check out our top picks of CX leaders in the META region focused on result-driven CX strategies.
Technology is the primary element shaping customer experience...
5 Ways Fashion Tech Is Upgrading CX
McKinsey and the Business of Fashion identified five major themes that could help the fashion industry address some CX challenges and unlock opportunities.
The fashion...
Taking Customer Care Personally
Solutions that offer contextual customer data, protect user privacy help brands offer personalised customer care via omnichannel messaging. Brands now have a chance to...
Top 10 CX Podcasts: Hit Play
Martechvibe looks at some customer experience (CX) podcasts that have been helping leaders strengthen their brand-customer relationship
Business growth and customer experience (CX) have become...
Will AI-powered Voice-enabled, Self-service Technologies Transform CX?
In 2022, businesses tapping into the power of AI-powered technologies to enable omnichannel, multi-experience, personalised moments will solidify customer loyalty.
Businesses that put customers at...
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