The Impact Of Speech Tech On CX
By harnessing the power of automatic speech recognition systems, contact centres can boost CX and get over the regulatory compliance hump.
Customer satisfaction is critical...
Data Virtualisation: The Key To Optimal CX
Brands are turning to data virtualisation to provide optimal CX and facilitate their transformational journey in this ever-changing digital world.
Consumer electronics company Logitech faced...
It’s An App. It’s A Website. It’s PWA!
Technically a website, a progressive web app is seamless and cost-effective.
With high-resolution images and videos and page load 4x faster than a traditional website,...
The Rise of The Subscription Economy
Subscribers need exceptional experience. A misstep and they will not hesitate to cancel and move to a competitor.
Amina has trust issues. From people to...
The Inextricable Link Between EX And CX
A recent KPMG study showed how the pandemic persuaded HR teams across the United Arab Emirates to promote flexibility over full-time office work.
The report...
Modernising Checkout Models Can Win Customers
With customer expectations regarding services soaring high in 2022, it has become necessary for applications to offer clean and fast checkout experiences.
Imagine a customer...
How Do You Use Data To Improve CX?
Customer data, when used optimally, can help companies predict trends and avoid backlash.
According to a survey from Marketing Insider Group, which examined consumer reactions...
Grab-And-Go CX Is The Future
Retail stores sit at the intersection of deep tech to cater to the needs of future customers.
Who likes queuing? For customers, waiting is a...
Hybrid Intelligence For The CX-Driven Future
Considering human expertise and intentionality when making meaningful decisions, hybrid intelligence is changing the direction of the AI revolution.
Consider artificial intelligence (AI) to...
Is Your CX Program Falling Short?
Without focusing on customers, investing in skills, and consolidating inputs, organisations cannot grow and demonstrate CX success
Organisations that demonstrate how customer satisfaction is associated...
