Wildix Introduces Wilma AI
Wilma is powered by Wildix’s agentic AI framework, built to understand context, make decisions, and act independently while staying aligned with each company’s tools, tone and workflows.
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Wildix has introduced Wilma AI, the embedded communication specialist powered by the company’s proprietary agentic AI framework. Active throughout the Wildix ecosystem, Wilma turns daily communication into intelligent, real-time execution.
This announcement follows the company’s formal launch of agentic AI capabilities, which marked a shift toward more autonomous, context-aware support across the workplace. With Wilma, Wildix puts a face to that capability, clarifying her purpose, expanding her reach and making her value tangible for partners and their customers.
Integrated across the entire Wildix solution suite, Wilma AI is designed to support human teams by making everyday communication seamless. She listens, understands context and lends a hand where it’s needed, whether it’s summarising a call, updating a system, routing a request or surfacing helpful information.
With Wilma working in the background, teams can stay focused, connected and one step ahead.
“Wilma represents the next step in how teams work alongside AI, reliably, securely and without friction,” said Emiliano Tomasoni, Chief Marketing Officer at Wildix. “She’s built to take action where it matters, helping businesses move faster and communicate more effectively.”
Wilma is powered by Wildix’s agentic AI framework, built to understand context, make decisions, and act independently while staying aligned with each company’s tools, tone and workflows.
Deployed via a no-code studio or scaled through open APIs, Wilma fits seamlessly into any environment. From capturing call notes and updating CRM records to flagging urgent requests or sharing key info mid-conversation, she takes care of the follow-through so people can stay focused on what moves the business forward.
Fluent in over 15 languages, Wilma adapts to the way global teams work, speaking French at the register, Spanish on WhatsApp or German in a customer chat, always with the precision and privacy today’s standards demand.
Wilma is already delivering tangible results across industries through autonomous, outcome-driven action:
Wilma also bridges physical and digital environments. A customer engaging online can trigger actions that sync in real-time with in-store systems, ensuring continuity, not just context, across every channel.
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