Waterfield Tech Launches Impact Analysis
This consultative solution engages all levels of a contact centre to uncover process breakdowns and areas ripe for technological transformation. Waterfield Tech, a customer engagement solutions provider, launched its Impact Analysis program, a prescriptive engagement aimed at helping clients address inefficiencies across the contact centre and capitalise on digital transformation opportunities. This consultative solution engages […]
Topics
This consultative solution engages all levels of a contact centre to uncover process breakdowns and areas ripe for technological transformation.
Waterfield Tech, a customer engagement solutions provider, launched its Impact Analysis program, a prescriptive engagement aimed at helping clients address inefficiencies across the contact centre and capitalise on digital transformation opportunities.
This consultative solution engages all levels of a contact centre to uncover process breakdowns and areas ripe for technological transformation.
With this consultative offering, Waterfield Tech’s customer experience strategists dive into organisations’ contact centre operations, identify costly inefficiencies, and provide recommendations to increase efficiencies through automation and other improvements. They also help align contact centre operational processes, technology ecosystem, and people and provide a complete solution roadmap.
From start to finish, Impact Analysis engagements are completed in an average of 30 days, and costs are rebated to clients who choose to move forward with the study’s recommendations.
“The cost of human capital is not only a concern, but also neither reliable nor predictable in today’s market,” said Chanley Geveshausen, vice president of solution consulting at Waterfield Tech, in a statement. “Businesses must identify automation and cost-savings opportunities within their contact centres, and that’s where Waterfield Tech can make a significant difference with our Impact Analysis.”
