Uniphore Launches Updated X Platform

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New capabilities are embedded into the Uniphore X Platform to support the Uniphore U product line and the Uniphore Q for Sales product line.

Uniphore, a provider of conversational artificial intelligence and automation, released its enhanced Uniphore X platform for customer experience and sales, complete with conversational AI, emotion AI, knowledge AI, computer vision, and robotic process automation (RPA).

New capabilities are embedded into the Uniphore X Platform to support the Uniphore U product line and the Uniphore Q for Sales product line.

The Uniphore U product portfolio leverages technology gained following the acquisition of Colabo earlier this year. Uniphore’s Q for Sales product line, announced in March, helps sales teams better read the room in video meetings to measure customer engagement and sentiment and detect the non-verbal cues that directly impact sales performance.

The latest innovations for Uniphore U include the Intelligent Knowledge Bot providing updated information to customers in real time. The Knowledge Bot can turn static FAQs into interactive experiences and helps ensure the most relevant content and next-best-action are delivered to intelligent virtual assistants (IVAs) and live agents. Knowledge AI for Agents – Uniphore U-Assist for in-call agent guidance and after-call summarisation now further leverages Knowledge AI to deliver content to agents.

“With our customers top of mind, our focus from the beginning has been to build a powerful platform that delivers the latest and most beneficial innovations in conversational, video, and knowledge AI and automation all in one place,” said Umesh Sachdev, CEO, and co-founder of Uniphore, in a statement.