Telkomsel Expands AI Partnership with Microsoft

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Telkomsel has expanded its strategic collaboration with Microsoft to enhance its customers’ digital lifestyle experience by strengthening the integration of Azure AI into Telkomsel’s customer and business platforms, as well as improving its network availability.

Wong Soon Nam, Telkomsel’s Planning & Transformation Director said, “Telkomsel’s collaborative endeavours signify its steadfast commitment to staying at the forefront of innovation. By continually integrating the latest technologies, such as Microsoft Azure AI, into its operations, Telkomsel aims to meet the dynamic needs of its customers within the rapidly changing digital landscape. This strategic initiative not only ensures that Telkomsel remains competitive but also underscores its dedication to delivering exceptional services and creating added value for its customers.”

Bharat Alva, Telkomsel’s Information Technology Director, said, “As a leading digital telecommunication service provider in Indonesia, Telkomsel remains dedicated to delivering state-of-the-art experiences for all Indonesians. Telkomsel has consistently pushed the boundaries of technological advancement and is committed to providing better experiences with cutting-edge technology by utilising AI capabilities. Telkomsel believes that adopting technology, specifically through the utilisation of Microsoft Azure AI, will open up collaborative opportunities that significantly impact the company’s capabilities to address future business challenges and needs.”

Dharma Simorangkir, President Director Microsoft Indonesia said, “The new era of AI empowers every person and every organisation to create societal impacts and maximise economic growth more inclusively. For example, by accelerating the time to innovate, improving customers experience, and enhancing productivity. We are excited to expand our collaboration with Telkomsel, where we could unlock more AI opportunities for Indonesia.”

These collaborative efforts align with Telkomsel’s endeavour to deliver innovative solutions to customers through the utilisation of the latest technology.