Sprinklr Unveils AI-First Surveys

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Sprinklr, a unified customer experience management platform for modern enterprises, announced the launch of Sprinklr Surveys, an AI-powered survey offering integrated with unsolicited feedback sources to help customers derive actionable and complete insights. 

Sprinklr’s Founder and CEO, Ragy Thomas, said, “We continue to execute against our vision of a completely unified front office on the only Unified-CXM platform on the market. Sprinklr Surveys will help enterprises redefine their CFM process by combining solicited survey feedback with unsolicited feedback and internal business data to derive meaningful, actionable insights. Modernised surveys with conversational UI are the future of research and critical for brands that want to accurately capture feedback from customers.”

Using a combination of Sprinklr industry-specific AI and Generative AI capabilities, Sprinklr Surveys provides fully automated insights to help customers understand results (the what) and the root cause (the why). Automated insights reduce time to insights and make it easier to drive NPS growth. 

Moreover, Sprinklr Surveys integrates seamlessly with the Sprinklr Insights platform, helping users combine solicited customer feedback with CX data across more than 30 modern platforms.