MTN Nigeria Integrates OpenAI

Powered by ChatGPT version 3.5, the MTN Zigi Chatbot now offers customers swift responses, accurate information, and a seamlessly interactive experience. 

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    • MTN Nigeria has revolutionised its customer service capabilities by integrating OpenAI into its Zigi Chatbot. In collaboration with Microsoft and Chatbot service provider Superbo, the telecom company has ushered in a new era of artificial intelligence-driven customer interaction, setting a standard for the industry across Africa.

    Ugonwa Nwoye, Chief Customer Relations Officer at MTN Nigeria, said, “We are continually exploring innovative avenues to simplify their lives and ensure they experience excellence on our network. The successful integration of OpenAI into the Chatbot reflects MTN’s dedication to pushing the boundaries of technology to deliver the highest quality of service.”

    Powered by ChatGPT version 3.5, the MTN Zigi Chatbot now offers customers swift responses, accurate information, and a seamlessly interactive experience. This integration marks a significant milestone, delivering on MTN Nigeria’s core belief that everyone deserves the benefits of a modern, connected life. The telecom company has observed a remarkable increase in customer satisfaction ratings through extensive trials and testing phases.

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