Intradiem Announces Contact Centre Partnership with Five9
Through real-time data insights, Intradiem empowers contact centres to unlock previously untapped capacity.
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Intradiem announced the expansion of its partnership with Five9, the intelligent CX platform provider. This collaboration helps contact centres achieve greater efficiency, productivity, and employee satisfaction. Specifically, the partnership drives positive customer experiences by leveraging Intradiem’s patented real-time contact centre automation technology with Five9’s cloud-based CX platform.
The partnership authorises Five9 to resell Intradiem’s contact centre automation, a software solution that optimises agent and customer experiences while simultaneously reducing operational costs. Through real-time data insights, Intradiem empowers contact centres to unlock previously untapped capacity by leveraging unanticipated opportunities to enhance workforce productivity and strategic engagement.
“Partnering with Five9 represents a powerful synergy between two industry leaders,” said Haresh Gangwani, Intradiem’s EVP of Global Alliances. “Together, we are delivering a comprehensive solution that combines advanced automation with intelligent cloud contact centre capabilities, helping organisations achieve superior efficiency and unbeatable customer satisfaction.”
“By combining Five9’s cloud-native CX platform with Intradiem’s real-time automation technology, we’re providing contact centres with a powerful solution to optimise operations, enhance agent engagement, and deliver exceptional customer experiences,” said Amanda Miller, Director of ISV Partnerships at Five9.
The Five9 Intelligent CX Platform offers a comprehensive suite of solutions to empower businesses by engaging customers across their preferred channels, providing managers with deep performance insights, and delivering meaningful business improvements. With an extensive ecosystem of over 1,450 partners and a cloud-native, scalable infrastructure, Five9 integrates practical AI, automation, and journey analytics to optimise contact centre operations.
