Brands find themselves at a crucial crossroads while recognising the importance of staying ahead in a digitally connected world , compelled to offer forward-thinking solutions. Who better to offer strategic insights than experts from the industry with practical experience in actioning ideas?
Martechvibe is proud to present the top speakers from our incredible lineup at the CX NXT Summit in UAE. Bringing together industry experts, thought leaders, and professionals, the summit offers an opportunity to explore innovative approaches, implement effective strategies, and discover tailored solutions that address the specific challenges faced in the customer experience landscape.
Meet our top CX voices:
Described as an experimental CX thought leader and visionary, Adrian Swinscoe is a best-selling author, Forbes contributor, speaker, podcaster, investor, advisor and aspirant CX Punk. In over 25 years, his clients have included brands such as Sky, Apple, ING, KFC, Philips, Daiichi Sankyo, Microsoft, Cancer Research UK, and Harper Collins.
CX NXT Keynote Address: Failing Forward: Unravelling the CX code through fumbles & fiascos
For over three decades, Dennis Wakabayashi, better known as “The Global Voice of CX.” has dedicated himself to revolutionising CX, helping global powerhouses like FedEx, AT&T, McDonald’s, and Wells Fargo reshape their customer relationships and drive growth.
Currently, he is deep-diving into CX strategies for an international fintech brand, a beloved restaurant chain, and an innovative CPG brand.
CX NXT Keynote Address: The Empathy Algorithm: Humanising AI for an Inclusive Tomorrow
The impressive line-up of speakers also includes Grégoire Charpe Civatte Vice President, Customer Experience & Innovation at Majid Al Futtaim | Thuraya Al-Harthi, Acting Director – Government Digital Services Unified Portal, Ministry of Transport, Communications and Information Technology – Oman | Jad Hindy Senior Vice President, Marketing, Expo City Dubai | Ilaria Buonpane, Director of Customer Experience at talabat | Ledi Lapaj Director of Customer Experience at Bank al-Etihad | Sagarika Nayak Director – Customer Success & Voice of Customer at GMG.
The fifth global edition of CX NXT – the customer experience summit will take place in the UAE on 15 and16 November, 2023. Produced by Martechvibe, a global publication focused on CX, marketing technology and technology, and presented by Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, the summit will bring together CX experts, brand and product leaders to share knowledge, inspiration and experiences.
Sprinklr is the Presenting sponsor, Adobe as the Strategic sponsor, Unifonic, ServiceNow and Cequens are the Gold sponsors, Tealium, Infobip and Kaleyra are the Silver sponsors, Lucidya is an Associate & Lunch sponsor, and Silah Gulf is an Associate sponsor for the CX NXT – the Customer Experience summit.
For registration and more information, click here.