InMoment Unveils AI Auto Responding
Unlike traditional automation that relies on static templates, InMoment's AI Auto Responding uses advanced, generative AI to dynamically generate responses based on sentiment, context, and brand guidelines.
Topics
InMoment has announced the launch of AI Auto Responding within its Reputation Management platform. This capability helps multi-location businesses to maximise impact and reduce workload by allowing them to easily create and save personalised, on-brand prompts and leverage in auto responding workflows or as a library of templates when engaging with customer reviews.
As marketing teams operate with reduced resources, businesses are increasingly seeking automated solutions that don’t sacrifice quality or personalisation.
Unlike traditional automation that relies on static templates, InMoment’s AI Auto Responding uses advanced, generative AI to dynamically generate responses based on sentiment, context, and brand guidelines.
“As staffing challenges persist across industries, our enterprise customers need smarter solutions that allow them to maintain high-quality customer engagement without overwhelming their teams,” said Sarah Speigle, Director of Product, Reputation Management, at InMoment.
ALSO READ: Seedtag Unveils Neuro-Contextual Advertising
“AI Auto Responding represents the next evolution in reputation management, enabling brands to ensure every customer feels heard while freeing their teams to focus on strategic initiatives,” added Sarah Speigle.
InMoment’s AI Auto Responding eliminates the need for brands to create and manage extensive template libraries. The system crafts responses that align with established brand guidelines while maintaining a natural, conversational tone.
This ensures consistency and authenticity across all locations while allowing brands to engage with more reviews in less time, increasing customer engagement and boosting loyalty.
Key Features:
- Brands maintain control by setting parameters based on star ratings, content type, location-specific considerations, and branding guidelines.
- Responses can be generated in either English or the review’s original language, enabling stronger relationships with diverse customer bases.
- Teams can choose fully automated responses or use AI-generated suggestions for manual review within the platform.
This launch represents a shift in reputation management strategy, aligning with InMoment’s vision of “Service as Software”—where AI agents don’t just assist humans with tasks but perform the work themselves, helping CX teams to focus on higher-value initiatives.
