In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends.
Using Contentsquare's digital experience analytics tools and Session Replay helps teams pinpoint specific experiences that cause customer difficulty .
The summary generator can distil hundreds of individual customer comments into an overview of the most pressing topics in just minutes. InMoment has incorporated ChatGPT capabilities from OpenAI into its eXperience Improvement (XI) Platform and introduced Smart Summary Generator, another Chat-GPT-based application. “We’ve all seen recent headlines around personal use of ChatGPT, but what isn’t […]
Predictive AI text analytics model helps businesses identify what customers will do next to deepen the understanding of customer segments, regions, or markets InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced new and innovative capabilities to its award-winning XI Platform that enable organisations to deliver measurable business outcomes from customer experience (CX) initiatives. […]
InMoment has acquired ReviewTrackers, a customer review management software provider. It helps companies understand and manage their customer reviews across more than 100 sites. Financial terms of the deal were not disclosed. The acquisition strengthens InMoment’s capabilities for both solicited and unsolicited feedback. Customers can now leverage direct surveys, digital feedback, online ratings and reviews, […]
