Infobird Integrated ChatGPT To Its Intelligent Customer Service System
In business applications, it can answer customers’ questions more widely, naturally, and humanely. Infobird, a provider of AI-powered customer engagement solutions, announced that it has recently integrated ChatGPT to upgrade its artificial intelligence customer service system. During this ChatGPT integration, Infobird obtained industry-specific knowledge and common sense responses through fine-tuning the model training and asking […]
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In business applications, it can answer customers’ questions more widely, naturally, and humanely.
Infobird, a provider of AI-powered customer engagement solutions, announced that it has recently integrated ChatGPT to upgrade its artificial intelligence customer service system.
During this ChatGPT integration, Infobird obtained industry-specific knowledge and common sense responses through fine-tuning the model training and asking related questions. After the model debugging was completed, it was integrated with the existing intelligent customer service robot, which compensated for the lack of common sense knowledge in the intelligent customer service robot and greatly improved the product’s customer service performance. In business applications, it can answer customers’ questions more widely, naturally, and humanely.
This integration leveraged the OpenAI overseas interface, effectively controlling the cost of introducing new technology. Currently, it can provide services to customers in the fields of tax, retail, and others. Infobird becomes one of the first batch of companies to introduce AIGC into the field of customer engagement solutions.
The company believes the upgraded intelligent customer service robot has the potential to becoming Infobird’s new growth point and star product that the company will focus on developing and nurturing. In the future, Infobird will integrate the ChatGPT model to more products, such as the existing quality control robot and dialogue generation robot. In terms of application expansion, Infobird will focus more on professional services areas with complex knowledge, flexible questions, and difficult customer service, such as tax, social security, human resources, and offer them access to ChatGPT powered customer service products to improve office efficiency and reduce customer complaints. Currently, there are already several potential clients in communication with the company, all of which are national service providers.
The introduction of ChatGPT will completely change the working method of the customer service system and make it more intelligent and efficient. It will also provide more business opportunities, such as capturing user needs through intelligent customer service systems, optimising product design, and improving user satisfaction.
