Auraya Releases EVA Voice Biometric Solution For Secure Authentication

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Auraya, a voice intelligence company, announced that its latest EVA Voice Biometrics release on the AWS Marketplace has achieved AWS Foundational Technical Review accreditation.

Auraya’s policy of continuous improvement provides an ‘evergreen’ upgrade path ensuring its AWS Marketplace customers are using the latest voice biometric solution for secure authentication and fraud detection capabilities on their Amazon Connect contact centre platform. The auto scaling nature of EVA enables small organisations and the largest enterprises to simply activate the EVA capability in their own AWS instance and consume the service for all selected customer interactions.

Paul Magee, President of Auraya said, “It has never been easier for organisations that use Amazon Connect as their cloud-based contact centre platform to activate a comprehensive active and passive voice biometric solution within a few hours. EVA delivers improved personalised self-service, reduced agent handling time, improved agent experience and most importantly, delivers on the promise of convenience and security for customers in all channels. In this world of more online, more work from home, more risk from cyber criminals and fraudsters, this easy-to-deploy and easy-to-use highly secure voice biometric capability is a game changer. Customer experience is significantly improved when it is easy for customers to verify their identity without disclosing personal information or needing to remember passwords or fumble for one-time passcodes.” 

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Ray Doak, CEO of Auraya said, “The approved FTR status enables Auraya to earn a ‘Reviewed by AWS’ solutions badge which unlocks AWS partner benefits that benefit Auraya, its customers and partners.“

EVA is a voice biometric extension that provides secure and seamless identification and verification capabilities for Amazon Connect. EVA removes the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and an agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.