Folloze’s unique identity model now with enhanced cookie matching capabilities incorporates first and third party behavioural data to reveal exactly who is on the buying side. Folloze has added an identity sourcing enhancement to its no-code B2B Buyer Experience Platform (BX 3.0) to help marketers with personalisation. Folloze’s identity matching model now includes cookie matching […]
RevGPT generates answers by querying sales conversations captured via Clari’s Wingman solution and the RevDB revenue database. Clari has launched RevGPT, a generative artificial intelligence solution built into the Clari Revenue Platform that leverages OpenAI’s ChatGPT to help companies answer their most critical revenue questions and take action. RevGPT’s first capability, Smart Summaries, provides instant […]
The AI Acceleration Suite allows businesses and developers to rapidly deploy rich, omnichannel customer journeys that use the power of AI and customer data to incorporate intelligence and automation into their customer experience applications. Vonage, a global provider of cloud communications helping businesses accelerate their digital transformation, has launched the Vonage AI Acceleration Suite, a […]
This offering is predicated on the recognition that every industry and enterprise is unique and that existing one-size-fits-all approaches to composability are not ideal for most businesses. SAP announced its new SAP Commerce Cloud composable offering, a different approach to composability. Through this SAP Commerce Cloud composable offering, merchants will be able to compose commerce […]
RingSense for Sales analyses interactions among salespeople and their prospects to surface key insights and performance measures. RingCentral, a provider of cloud communications, video meetings, collaboration, and contact centre solutions, has launched RingSense, a generative artificial intelligence platform that brings conversation intelligence to business communications and collaboration. “Today marks an important step forward in our […]
Mitto allows users of Shopify’s e-\commerce platform to send SMS/text message abandoned cart reminders. Mitto, a provider of omnichannel communications solutions, has integrated with Shopify to deliver two-way A2P messaging directly to its customers. Mitto allows users of Shopify’s ecommerce platform to send SMS/text message abandoned cart reminders. “The ongoing rise in online shopping has […]
CACS X users can leverage LiveVox’s contact centre-as-a-service platform to create a turnkey collections, compliance, and omnichannel communications platform. LiveVox has partnered with CGI to integrate LiveVox’s contact centre platform within CGI’s CACS X for collections. With this integration, CACS X users can leverage LiveVox’s contact centre-as-a-service platform to create a turnkey collections, compliance, and […]
Linc’s GPT integration enables the delivery of knowledge applications through a conversational interface. Linc has added GPT-3, the generative language model behind OpenAI’s ChatGPT, to its customer experience automation platform to equip retailers with natural conversational customer service support capabilities. Linc’s GPT integration enables the delivery of knowledge applications through a conversational interface. In particular, […]
Cognigy.AI is now integrated with Genesys’ Cloud CX platform and available as a premium application on Genesys AppFoundry. Cognigy, a conversational artificial intelligence provider, has partnered with Genesys and Foundever to integrate their solutions and make Cognigy.AI available through their networks. Through the Genesys partnership, Cognigy.AI is now integrated with Genesys’ Cloud CX platform and […]
Insights from multiple global surveys and consumer focus groups shed light on adoption of self-service tools and offer actionable steps to improve CX through conversational AI Talkdesk, a cloud contact centre provider for customer-obsessed companies, released a new Talkdesk Research report: “The promise (and pitfalls) of self-service automation in customer service.” As customer experience (CX) […]
