Blended conversations unify Human-Driven and Bot-Powered Customer Service capabilities for exceptional omnichannel Support and better-informed agent interactions Zoho Corporation, a leading global technology company, launched new tools for Zoho Desk, the anchor application in the company’s customer service platform, to help customer service teams evolve with customers’ changing needs and meet heightened business expectations. Zoho […]
Latest update provides complete control with end-to-end configuration management across customer preferences, consents, profiles, and feedback. PossibleNOW, an enterprise consent and preference management solution provider, launched the zero-party data platform MyPreferences 3.0. This latest update provides complete control with end-to-end configuration management across customer preferences, consents, profiles, and feedback. Some of the new features include […]
MarinOne’s integration with the Amazon Ads API allows companies to manage, measure, and optimise their campaigns. Marin Software, a provider of digital marketing software, has achieved Amazon Ads’ advanced partner status based on the growth it delivers for its advertising clients and its level of engagement and expertise with Amazon Ads products like sponsored ads […]
This new feature will allow guests to access Alexa services and features the voices of more than 25 Disney characters. Disney has partnered with Amazon to create “Hey Disney,” a voice assistant for guests staying in rooms at Walt Disney World Resorts. The device is based on Amazon’s Echo Show 5 smart displays and is […]
Retailers are expanding the use of self-checkout despite some shortcomings. The companies are looking to provide labour savings, meet customer demand and are encouraged by improved technology. Self-checkout, which debuted in the late 1980s at supermarkets, has spread to mass merchants, discount apparel stores and department stores. Kohl’s has tested it, H&M has introduced and […]
Gryphon.ai, provider of a platform for artificial intelligence-powered conversation intelligence and Telephone Consumer Protection ACT (TCPA) and Do Not Call compliance, has made its automated compliance solution available in the Salesloft marketplace. As part of the marketplace, Salesloft, a sales engagement platform provider, will integrate Gryphon.ai’s compliance architecture to evaluate every phone number against TCPA, […]
Swiftly, a retail technology platform company delivering omnichannel tools for retailers, unveiled their True Cost of a Grocery Shop survey, gauging how consumer food shopping habits and behaviours are evolving in the face of rising inflation and costs. The survey found that current economic conditions are significantly impacting nearly all consumers’ shopping habits, with more […]
A hefty majority, 80 per cent, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72 per cent stated using a chatbot for customer service was a waste of time. Those are top findings from a Uject Inc. research report that polled nearly 1,700 consumers over the past 12 […]
Amazon is debuting Inspire, an in-app shopping experience that offers customers a new way to discover ideas, explore products and shop from content from brands and influencers they follow on social media. The shopping feed is personalised, featuring shoppable photos and videos, according to a press release. Users open the Amazon Shopping app and tap […]
Consumers in the US and UK will be trimming non-essential purchases and scaling back on discretionary spending — behaviour already taking place this holiday season. Those are prime findings from an SMG study that polled more than 15,000 consumers across the two countries regarding spending habits in the next 12 months. In the UK, 63 […]
