News

TouchPoint One, a provider of workforce engagement and performance management solutions for contact centres, has released the latest update to its Sidekick agent coaching system. The software update leverages multi-dimensional data modelling, process optimisation algorithms, and data frameworks to create real-time, targeted, actionable coaching plans for front-line supervisors.; Sidekick is fully integrated with TouchPoint One’s […]

RAD Visual Arts will empower visual art marketers with data from more than 600 API connections Creative influence campaign company RAD Technologies is partnering with visual marketing agency LNDMRK to launch RAD Visual Arts. It allows creatives to collaborate with companies to develop cultural moments, content, and community through artificial intelligence-informed visual art. RAD Visual […]

The company’s identity continuity platform brings optimised orchestration approaches for secure but seamless user experiences. Daon, a digital identity company, is expanding its identity proofing and authentication solutions to the healthcare industry to enable organisations to safeguard identities for providers, staff, and patients. Daon’s Fast Healthcare Interoperability Resources (FHIR)-compliant solutions will reduce fraud for healthcare […]

The new partnership allows companies to launch, manage, and analyse their social media profiles from the Khoros platform.  Khoros, a provider of customer engagement software and services, and Cerby, a cybersecurity specialist, have partnered to help companies ensure safe and secure access directly to social media accounts for customers. The new partnership allows companies to […]

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends.  Zendesk Integrates With OpenAI’s GPT Zendesk announced its collaboration […]

Zendesk knowledge management solutions and OpenAl uses generative Al to resolve customer service cases. Zendesk announced its collaboration with OpenAl, an artificial intelligence research and deployment company, to launch new capabilities that add to Zendesk’s proprietary foundational models. The combination of these models, Zendesk knowledge management solutions, and OpenAl uses generative Al to resolve customer […]

TimeXtender will be able to support customers and users with a more comprehensive data automation solution TimeXtender, a data management and automation software company announced that it has acquired BI Builders, a data automation software company based in Stavanger, Norway. With this acquisition, TimeXtender will be able to support customers and users with a more […]

Organisations can now sell directly to their customers, automate B2B sales, and improve service with streamlined order and re-ordering support. Salesforce has introduced Commerce Cloud capabilities specifically for healthcare and life science companies to create personalised experiences across every interaction through a unified, real-time view of each patient and provider. With new features in Commerce […]

Webinar+ provides analytics with actionable data and insights to demonstrate attendees’ readiness to buy. Hubilo Technologies, a provider of virtual and hybrid event management technology, has launched Webinar+. Webinar+ allows marketers to engage with audiences and has the data and analytics to understand what they did and take next steps. It also provides immediate access […]

By integrating with Microsoft Teams, users can share videos and related content with colleagues without leaving the UserTesting platform. UserTesting, a provider of experience research and insights, has updated the UserTesting Human Insight Platform with artificial intelligence powered behavioural analytics for friction detection and a Microsoft Teams integration. The platform updates help companies identify what […]