The partnership aims to improve its real-time customer journey experience right from claim initiation to real-time claim status and updates GIG Gulf, an insurance provider in the MENA region has partnered with MoEngage, an insights-led customer engagement platform, to enhance its real-time customer journey experience. MoEngage will enable GIG Gulf to improve its real-time customer […]
CallMiner will augment its AI capabilities with Azure Cognitive Services, part of Azure AI. CallMiner, a provider of conversation intelligence, has expanded its use of Microsoft Azure artificial intelligence (AI) as a Microsoft partner. Through this collaboration, CallMiner will augment its AI capabilities with Azure Cognitive Services, part of Azure AI. CallMiner gains access to […]
Algolia NeuralSearch understands natural language and delivers results in milliseconds. Algolia launched Algolia NeuralSearch, providing vector and keyword search in a single API with end-to-end artificial intelligence processing every query. Algolia NeuralSearch understands natural language and delivers results in milliseconds. It uses advanced large language models (LLMs), the same technology underpinning ChatGPT and generative AI, […]
Replacing legacy, menu-based interactive voice response and phone banking systems, Glia’s Voice GVAs allow callers to interact using natural language. Glia, a provider of digital customer service solutions, has added an artificial intelligence-powered voice banking feature and Secure Conversations, a solution that brings real-time service options to asynchronous secure messages, to its Glia Interaction Platform. […]
Jasper Brand Voice enables users to build memory banks that infuse their AI models with company and product facts, brand tones, and style guidelines specific to their companies. Jasper, a generative artificial intelligence platform provider, launched Jasper Brand Voice to make generative AI outputs less generic and more aligned with companies’ brand identities. Jasper Brand […]
The B2B solution enables users to target high-value audiences based on account lists and firmographic and persona-level data. StackAdapt, providers of a self-serve programmatic advertising platform, introduced a self-serve, in-platform B2B solution for account-based marketing targeting and measurement, It enables users to target high-value B2B audiences based on account lists and firmographic and persona-level data. […]
WFM Adapter for Microsoft Dynamics 365 Customer Service includes historical and real-time adherence data for voice, chat, and SMS interactions. TTEC Digital has introduced Workforce Management (WFM) Adapter for Microsoft Dynamics 365 Customer Service, providing real-time visibility into workforce performance through Microsoft’s digital contact centre platform. The WFM Adapter for Microsoft Dynamics 365 Customer Service […]
The customer portal provides the end consumer with web-based access to the real-time status of all their jobs and businesses. Zuper, a solutions provider for field service organisations, has added a self-serve customer portal to its field service management solution. The customer portal provides the end consumer with web-based access to the real-time status of […]
TalkMeUp is a video practice and coaching platform that leverages artificial intelligence to provide comprehensive real-time analyses of speakers’ communication style and skill. TalkMeUp has added Live Meeting Analysis to its platform, expanding its feature set by monitoring and reporting on audience engagement, enthusiasm, and sentiment during video calls and meetings. TalkMeUp is a video […]
NTT Data Launch combines capabilities and technologies gained during the acquisitions of Nexient, Postlight, Umvel, and Vectorform. NTT DATA, a digital business and IT services provider, has unveiled Launch by NTT DATA to help organisations create digital experiences that drive customer engagement and growth. NTT Data Launch combines capabilities and technologies gained during the acquisitions […]
