Jacada, a provider of AI and RPA powered virtual assistants, recently released key insights on why contact centre employees are stressed and how their stress negatively affects the customer experience. “We wanted to get an unfiltered, insider look into how contact centre employees view their roles, what their pain points are, and what solutions they […]
Video banking company POPio Mobile Video Cloud announced its partnership with Jaguar Software, a software engineering company in the banking industry for over 20 years, to seamlessly integrate Jaguar’s digital processing and deposit services into POPi/o’s patented platform for a more holistic and personal approach to the video banking experience. “Innovation in banking isn’t just […]
In their latest survey-led report, Measuring the Effectiveness and ROI of Influencer Marketing, talent marketing platform Influencer Intelligence revealed that influencer marketing is commanding increasingly higher percentages of budgets, yet many brands are not tracking its effectiveness and ROI accurately. The report, containing feedback from 98 dedicated influencer marketing professionals. It spotlights a 400+ per […]
Evidence-based insights and consulting company Kantar announced the appointment of Amol Ghate as Managing Director, MENAP. With over two decades of experience leading cross-functional teams and delivering cutting-edge consumer insights to clients across the region, Amol has led some of Kantar’s largest client relationships regionally, consulting on business issues around brand equity, segmentation and positioning, […]
Epsilon announced that it is expanding its messaging capabilities with the launch of Epsilon PeopleCloud (EPC) Messaging Essentials, a new quick-to-market and scalable solution for email and cross-channel marketers at mid-market companies, without the need for a long-term contract. EPC Messaging Essentials leverages the power of Epsilon’s enterprise-level solution, EPC Messaging, to help marketers deliver […]
Tealium announced Tealium Functions, a new, free feature within the Tealium Customer Data Platform (CDP). Customers can now connect to custom destinations, transform data, automate workflows, and launch new use cases faster with simple code. Especially post-pandemic, more of the customer experience is digital but the ecosystem of data and technologies powering these experiences are […]
Squarespace released a report where they found that 60 per cent of Gen Z and 62 per cent of Millennials believe how you present yourself online is more important than how you present yourself in person. Squarespace partnered with The Harris Poll in an online study of over 2,000 US adults to uncover the roles […]
Northpass, the provider of the leading all-in-one learning platform, announced its latest integration has been officially listed in the HubSpot App Marketplace. App Partners are independent software vendors (ISVs) who have built an integration with HubSpot and been accepted to the App Marketplace. Northpass for HubSpot connects a powerful learning management system (LMS) to HubSpot’s […]
Dubai-based eCommerce logistics Saas tech startup zip24 has raised US $1.2 million in a pre-series round, led by London-based Sturgeon Capital, along with Angel investors from the UK and Gulf Cooperation Council (GCC) countries, including Hayaat Group, Teqvisory, and Robert Kay. zip24’s customers include over 100 eCommerce merchants, retailers, logistics, FMCG companies, and restaurants. zip24’s […]
Bucher + Suter announced it has launched b+s Connects for Service Cloud Voice on Salesforce AppExchange, empowering customers to connect Cisco Contact Center to Salesforce Service Cloud Voice. Like all of the b+s Connects product suite, Service Cloud Voice brings together phone, digital channels, and CRM data in one central view for contact centre agents, […]
