News

Uniphore, a Conversational Service Automation (CSA) platform recently announced its agreement to acquire  Jacada, a customer experience company. Jacada’s automation software brings a proven track record of solving complex contact centre challenges and empowering the design and implementation of transformational customer experiences quickly and easily. Combined with Jacada’s low code/no code platform, Uniphore’s conversational automation platform will empower businesses to easily automate key interactions across self-service […]

UAE-based automotive startup, MySyara has acquired a major auto parts distributor in the UAE for $2.6 million. With the integration of supply chain within its business operations, the startup has launched ‘MySyara Supply’ that aims to deliver seamless customer experiences. It has also secured $400,000 from its existing investor pool to further develop its service […]

The UAE retail market’s recovery is continuing, new data from Majid Al Futtaim, the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia, shows. This is according to the company’s quarterly update to its series of landmark retail sector reports.   Data for the State of the UAE Retail Economy […]

Zappos.com and Abercrombie & Fitch, a division of Abercrombie & Fitch Co. announced a partnership to bring Abercrombie & Fitch apparel to a larger US consumer base through Zappos.com. Beginning August 16, customers can shop Zappos for Abercrombie & Fitch favourites, including Abercrombie’s high-quality, size-inclusive denim and essential tops for adults and kids. Through this […]

Stats Perform, the sports tech leader in data and AI technology in sports platforms, announced a unique partnership to bring social media abuse monitoring service to the sport market. Stats Perform will work with Signify to expand access to Signify’s Threat Matrix, a proprietary service using AI technology to detect online abuse at scale, by […]

Sendlane, a marketing automation and customer engagement solution recently announced its partnership with ClickBank, a global digital retailer. The partnership will give Sendlane clients the ability to quickly and easily integrate affiliate marketing capabilities into their business mix, while ClickBank vendors can leverage Sendlane’s email and SMS marketing automation. The Sendlane partnership allows for one-click integration […]

Experience management consultancy New Metrics recently announced their formal partnership with professional networking giant LinkedIn for end-to-end employee experience offering. The Dubai-based company specialises in people-centric digital transformations: looking to blend the latest in technology with human nature to help clients provide quality experiences for employees and customers alike.  Mapping the employee journey forms a core part […]

Aforza, the cloud and mobile solution specifically built for the consumer goods industry that empowers businesses to sell more and grow faster, recently announced a $22 million Series A funding round led by DN Capital, with further participation from Bonfire Ventures, Daher Capital, and Next47. Aforza plans on leveraging the funding to double its employee headcount over […]

Collision Assistance, a just-in-time support service, is now available to drivers within the Toyota and Lexus mobile app. Toyota and Lexus drivers now have a new assistance service available to them in the moments following a collision. The feature within the Toyota and Lexus Owners Apps offers guided instructions to help drivers navigate a post-collision […]

ManageEngine, the enterprise IT management division of Zoho Corporation, announced that its flagship IT analytics product, Analytics Plus, now enables users to gain faster insights by providing narrative insights into their IT data with zero human interactions. Available immediately, this capability empowers users to make faster decisions and save IT costs, increase revenue and productivity, […]