A recent survey from Replicant, a provider of AI-enabled automated customer contact centres, found that 91 per cent of consumers report they have experienced poor customer service in the last six months. To complicate things, the research suggests it’s not getting better, with one in three consumers saying customer service is worse than before the […]
Profound Commerce, an acquirer and operator of Amazon third-party businesses, announced it has secured $53 million in a combined equity and debt financing from Atalaya Capital Management LP, a private credit and special opportunities investment manager based in New York. The proceeds of the facility will be used to acquire additional eCommerce brands in keeping […]
Poshmark, Inc. social marketplace for new and secondhand styles announced that it has acquired Suede One, a platform that combines machine learning, computer vision and expert human review to virtually authenticate sneakers. This deal marks Poshmark’s first acquisition and reflects the company’s focus on strategic investments that drive continued platform innovation, accelerate growth in high-growth […]
Nexcess announced the addition of exclusive feature enhancements to StoreBuilder, an intelligent, no-code eCommerce solution. StoreBuilder leverages the power of WooCommerce, a fast-growing eCommerce platform for store owners and store creators. WooCommerce is an extension of the WordPress open source technology platform, which powers over 40 per cent of the Internet and an estimated 64 […]
TERRACEZ is disrupting the customer experience and business transformation space; helping businesses digitally transform, by automating repetitive tasks, unifying data-collection and analysis across omnichannel touchpoints, and empowering an insights-led superior customer experience using Microsoft Dynamics 365 solutions. Their signature Engage, Envision, Embrace (EEE) approach differentiates them in the Microsoft Dynamics 365 space, with this deep-dive […]
CSG has acquired DGIT Systems for enhanced quote and order capabilities to help communications service providers (CSPs) deliver 5G digital services. CSG provides customer engagement, revenue management and payment solutions. DGIT provides configuration, price and quote (CPQ), and order management solutions for the telecom industry. The combined solution gives CSPs the flexibility to innovate and […]
Hubilo has raised $125 million in Series B funding from Alkeon Capital along with the participation of Lightspeed Venture Partners and Balderton Capital. This brings the company’s total funding to $153 million across multiple funding rounds. The Series B funding will be used by the company to develop new business functions, advance innovation of its […]
SocialMiningAi has launched an automated and dynamic texting platform called Engagements. Engagements provides auto dealers with texting for one-on-one conversations and bulk texting campaigns at scale. “SocialMiningAi is incredibly excited about its most recent release to bring a fully automated and dynamic AI driven texting platform to service the automotive industry we all love. You […]
Disney Genie, Walt Disney World’s new park planning service, will launch soon, the company has revealed. Disney provided reporters a preview of Genie during the company’s first big update on the system since its announcement in August. Genie’s creators showed the app as it appeared in its final testing stage, although details may change before […]
Prolifiq announced the latest updates to Prolifiq CRUSH, Prolifiq RELATIONSHIP MAP, and Prolifiq ACE on Salesforce AppExchange, providing customers with new ways to have more flexibility when collaborating around cross-selling opportunities, visualiSe more robust org charts with in-depth Contact details in a Relationship Map, and get intelligent content usage insights. Prolifiq CRUSH CRUSH is a […]
