Yellow.ai announced the launch of a new solution, the ‘INBOX’, a unified omnichannel customer support helpdesk for agents to seamlessly manage customer queries across 35 plus conversational channels. With an intuitive UX, INBOX enables agents to handle requests from a single dashboard in any language, offering complete customer history with superior context, reducing query resolution […]
Invoca has launched Lost Sales Recovery, a new solution that spots missed sales conversion opportunities that occur when high-intent callers fail to reach a live agent because they hung up or reached voicemail. This technology also addresses an acute challenge for multi-location and franchise businesses by identifying these lost conversion opportunities across every location, region […]
Security and compliance automation platform Drata has raised $100 million in a series B round of funding, valuing the one-year-old company at $1 billion. It has been a whirlwind 16 months for Drata, founded in mid-2020 before officially emerging from stealth with $3.2 million seed funding in January. The San Diego-based company then announced its […]
Spotify, the leader in audio streaming, unveils the UAE edition of Culture Next, the Annual Global Culture & Trends Report. This year’s report features the UAE for the first time, exploring how Gen Zs and millennials are navigating a common challenge – rebuilding culture from the ground up as the COVID-19 pandemic continued to upend […]
In 2022, Amazon will begin accepting Venmo as well. Venmo parent company PayPal announced the news during its Q3 earnings call. Details on the Amazon partnership are scarce right now, but PayPal stated tha shoppers will be able to use it on Amazon’s website and its mobile app starting in 2022. They will be able […]
Symbl.ai that provides APIs to developers to build apps capable of understanding natural human conversations, has raised a $17 million series A funding. Symbl.ai says its APIs unlock machine learning algorithms from a variety of industry partners and sources. The company helps developers ingest conversation data from text, voice, email, chat, video, and social, and […]
Niantic recently announced that it’s opening its Lightship AR platform to all developers. More specifically, it’s offering the Lightship Augmented Reality Developer Kit (ARDK) to developers who wish to create real-world metaverse concepts. The Lightship ARDK will feature several of the tools used in Niantic’s games, such as Pokémon GO and Pikmin Bloom. These tools […]
SHE Media announced the launch of its proprietary Purchase Intent Graph. Under Penske Media Corporation’s (PMC) first-party data platform Atlas Data Studio, an agency award-winning data strategy and platform developed by SHE Media. SHE Media’s Purchase Intent Graph is focused on consumer purchase behaviour to deliver better experiences to audiences and deeper insights, first party […]
Selfdrive.om, a car rental application which is an entity of Pinewoods Technology Services, has launched its services in Oman with the aim of expanding their presence beyond UAE. Selfdrive.om is an eCommerce platform that leverages technology to cater to the ever-increasing needs of the modern customer for convenient mobility. The car rental app will offer […]
GoBazzar announced the launch of its services in Saudi Arabia and is set to expand in the GCC by December 2021. Redefining how consumers shop, GoBazzar’s services will enable shoppers to compare, review and have access to the best products at competitive prices. Mahmoud Akrin, CEO of GoBazzar said, “At present, we are pleased to […]
