Gondola, a first-of-its-kind online platform for elevating and connecting content creators, announced its launch this month. On Gondola, creatives can take credit for their work and access data on their social content — regardless of which account or platform the work is housed on. They can also use their curated Gondola portfolio to cultivate new […]
Forethought has integrated its Solve conversational artificial intelligence agent, with Zendesk’s Sunshine Conversations to help support teams deliver customer experiences across any channel. With this integration, companies can now connect their messaging channels, including SMS, Facebook Messenger, WhatsApp, and Twitter, to Sunshine Conversations and leverage Forethought’s AI capabilities to provide automated support through preferred channels. […]
Total Expert, providers of a CRM and customer engagement platform purpose-built for financial institutions, launched Customer Intelligence, a platform to bring customer insights directly into automated sales and marketing workflows. Customer Intelligence surfaces consumer intent and behaviour data. Through intelligent automation, loan officers and advisors can now receive recommended actions and pre-built workflows based on […]
Comm100, a provider of digital omnichannel customer engagement solutions, has partnered with Deltapath to incorporate voice into its platform. The partnership will integrate Deltapath UC to the Comm100 platform to enable contact centres to provide a complete omnnichannel offering within one integrated platform that can be integrated with CRM platforms like Salesforce and Microsoft Dynamics […]
Zefr, the brand suitability in walled garden environments provider, has announced the appointment of Emma Lacey as Senior Vice President EMEA. Lacey brings over 15 years of experience in building successful commercial teams across the advertising industry. In her most recent role, Emma was part of the EMEA leadership team at OpenX, working as senior […]
Soum, a Riyadh-based C2C marketplace, has emerged from stealth with $4 million in seed funding led by Outliers Venture Capital and Mazen Aljubeir. Soum is reimagining recommence in the MENA region and beyond by building the most convenient, trustworthy, and transparent recommence marketplace, starting with consumer electronics in Saudi Arabia. The round also included participation […]
Algonomy, the Algorithmic Decisioning Platform for retail, announced that it has partnered with Alghanim, a privately-owned corporation in the Middle East to get a 360-degree view of customers across individual brands as well as at the company level to drive smart targeted customer journeys. The partnership aimed to unify customer profiles across businesses to better […]
UST, a digital transformation solutions company, and Well-Beat, an Israeli start-up adding the human touch to healthcare through behavioural AI, have developed a first-of-its-kind digital patient engagement SaaS solution. The digital solution delivers personalised conversational guidelines to the clinician at the point of care with prompts specific to a patient’s motivational factors. It helps deliver […]
talabat, the region’s local tech organisation, inaugurated its new 10,000 sqM headquarters in Cairo, reconfirming the strategic importance of the Egyptian market to the company, and its plans to create local employment opportunities, support local businesses through technology, and provide a seamless customer experience. Hadeer Shalaby, Managing Director of talabat Egypt, believes that talabat’s new […]
Pacaso, the technology-enabled real estate marketplace that helps people buy and co-own a luxury second home, debuts “Own It,” the company’s inaugural advertising campaign, in collaboration with its two newly appointed agency partners: award-winning creative agency BBH, and decorated global media agency Mediahub. In partnership with creative agency BBH, the creative platform Own It was […]
