Uniphore, a provider of conversational automation, has added U-Assist In-Call to its flagship Conversational AI & Automation platform that provides intent, sentiment, emotion and tonal analysis to every contact centre conversation. U-Assist In-Call is an in-call automation solution that comes in two packages: Bolt and Max. U-Assist In-Call delivers next-best actions, leveraging the intent, sentiment […]
Zyda, an online ordering platform that enables restaurants and food and beverage businesses to build their own online ordering platforms directly without incurring commission charges, announced the launch of the “Order Food” feature on social media. This new feature contributes to providing a smoother direct ordering experience, as by simply clicking on “Order Food”, customers […]
Uniphore, a provider of conversational automation, launched Q for Sales, equipping sales organisations with emotional intelligence (EQ) measurement technology. Built on the Uniphore X Platform, Q for Sales leverages computer vision, tonal analysis, automatic speech recognition (ASR), and natural language processing (NLP) to capture and make recommendations on the full emotional spectrum of sales conversations. […]
Simon Data and Attentive launched an integration designed to provide more data and control to marketers’ text strategies. Now, mutual customers can reach users through SMS powered by Attentive by triggering and personalising based on historical, real-time, and machine learning datasets created by Simon Data. This enables marketers to drive hyper-segmented messages that coordinate across […]
noon.com, the Middle East’s digital eCommerce platform, has opened its largest warehouse space in Riyadh, Saudi Arabia, as part of its ongoing expansion of the logistics and fulfillment network in the Kingdom. The new Customer Fulfillment Centre, which spans over 45,000 square meters, will enable the rapid delivery of products to millions of customers throughout […]
Etisalat UAE announced that it is extending its collaboration with Amazon Web Services (AWS) to address the growing demand for digitalisation in different industries with use cases focussed on enterprises in oil and gas, manufacturing, and logistics. Etisalat UAE and the cloud provider will collaborate to build industry-specific solutions that offer low latency and high-performance […]
Sary, the B2B eCommerce platform in the MENAP has announced its acquisition of “Mowarrid”, one of the B2B marketplaces in Egypt. This acquisition reflects a strategic move for Sary toward its expansion plans throughout the North African markets starting from Egypt, the second-largest economy in Africa, and the third-largest in the Arab world with a […]
Mida Solutions is drawing on its heritage of adding services and applications to PBX-based call centre environments, by partnering with Microsys, a System Integrator specialising in Microsoft technology. “We have great experience in services and apps on top of the PBX so two years ago it made sense to bring these to Teams environments” explains […]
AdPlayer.Pro strengthens YouTube integration via its new video ad server features. AdPlayer.Pro, a global provider of outstream video advertising solutions, has released the new functionality within its video ad server platform, extending YouTube integration capabilities available to its users on the Supply-side. According to the official announcement, the newly-introduced video ad server features enable publishers […]
talabat Mart, the 20-minute grocery delivery service by talabat, the region’s leading food delivery and q-commerce platform announces its latest expansion in Assiut, Zagazig, Ismailia and Port Said. The company introduced Egypt to quick upon launching talabat Mart in March 2021, which uses talabat’s proprietary order, dispatching and fulfilment technology adapted for the retail environment. […]
