News

National Information Solutions Cooperative (NISC) has integrated Bidgely’s UtilityAI™ solution into its service platform to enhance customer experience for utility cooperative members. Bidgely’s artificial intelligence (AI)-powered energy insights are embedded within NISC’s software platform to provide utility members with a 360-degree view of their energy consumers, improving various customer touch points, such as customer service, […]

PERQ announced the launch of its new platform, multifamily’s only standalone marketing automation platform for automating and personalising the renter’s journey. The announcement coincides with new functionality that expands the platform’s capabilities across additional channels, enabling multifamily marketers to scale their inbound marketing strategy. Among the new capabilities launched is the addition of conversational AI […]

Glia, the provider of Digital Customer Service (DCS), and Tethr, the AI-powered conversation intelligence platform, announced a strategic partnership to help companies improve their customer experience and drive business results. Glia’s DCS platform enables a seamless digital-first customer experience across all channels—SMS, chat, voice and video—without breaking the digital connection. Glia’s online collaboration tools, including […]

Basis Technologies, a provider of cloud-based workflow automation and business intelligence software for marketing and advertising, enabled cookieless conversion attribution for its customers. For programmatic advertising activated through the Basis platform, marketers can create one universal pixel that tracks click-through conversions, even when third-party cookies are not supported. The pixel tracks both standard and cookieless […]

Forsta, a provider of market research, customer experience (CX) and employee experience (EX) technology, at Web Summit introduced Predictive Net Promoter Scores (pNPS) created with CX data specialists GemSeek. Built on the Forsta Human Experience (HX) Platform, Forsta clients will now have access to analytics-powered predictions of silent customers and those who don’t provide the […]

Channelize.io, a Live Shopping Platform that enables Ecommerce Stores and D2C Brands to leverage the power of Live Selling and Real-time Buyer Engagement, recently Expanded its Capabilities in the Latest Platform Release. Channelize.io is a well-known Platform for Ecommerce Brands to Boost Sales, Build Brand Image, and Credibility. And its success is attributed to the […]

Foundry, the global provider of media, martech and data for the tech community, released its second annual 2022 ABM & Intent Benchmarking Study which dives deep into the workings of account-based marketing (ABM) and its evolution and adoption compared to traditional marketing approaches. The study also looks at how intent data is used to fuel […]

ThoughtSpot, the Modern Analytics Cloud company, announced the launch of ThoughtSpot for Sheets, an entirely new web plug-in that brings modern, true self-service analytics directly to data in Google Sheets. With ThoughtSpot for Sheets, users simply install a free plugin app for Google Sheets, and then can instantly begin analysing all their data in these […]

Freshworks extends its service management platform to serve non-IT departments with “Freshservice for Business Teams” as part of the company’s Fall ‘22 Launch Freshworks Inc., a software company empowering the people who power business, announced Freshservice™ for Business Teams, which enables departments outside of the IT function like HR, facilities, legal and finance to securely […]

First Orion, the provider of branded communication solutions for businesses, announced its partnership with Talabatey, the app-based food delivery service in Iraq. Integrating First Orion’s Branded Communication solution into the Talabatey app allows the food delivery service to increase efficiency and customer trust by branding outbound phone calls to its customers. Food delivery services rely […]