Consumers appreciate personalisation when it comes to marketing but have concerns about data privacy. That’s a top finding of a CommerceNext study conducted in partnership with The Commerce Experience Collective, Bizrate and Coresight Research. The news comes at a time when retailers are striving to become more engaged with consumers and tailoring marketing and communications […]
Clickatell, a provider of chat commerce and messaging solutions, has updated its Chat Commerce Platform for travel companies to provide customer service in messaging channels. Clickatell’s Chat Desk, a digital contact centre solution and part of Clickatell’s Chat Commerce Platform, gives travellers access to flight details, booking options, cancellations, upgrades, and more at their fingertips […]
Microsoft Middle East & Africa (MEA) announced the regional launch of the seller experience business application, Viva Sales. The product was announced during Microsoft’s Customer Experience Reimagined event, which brought Microsoft customers from across the UAE and the wider MEA region together to unpack the latest trends and best practices shaping Customer Experience. Viva Sales […]
Databook, a revenue technology company, launched an application that embeds its strategic enablement capabilities within Salesforce Sales Cloud, helping sales teams translate financial data and business insights into sales strategy and execution With Databook and Sales Cloud, sales reps have instant access to personalised, real-world insights and recommendations into which companies are likely to buy, […]
Rent., a Redfin company and marketing technology and services platform provider for the rental industry, is partnering with reputation experience management company Reputation, which will power the RentRep sentiment dashboard, enabling clients to monitor and manage their online reputations and social presence from one application. RentRep. empowers clients to manage their online presence with reputation, […]
ViralGains, the zero-party data gathering and advertising platform for finding, understanding, and nurturing new and returning customers, and LiveRamp, the industry’s data enablement platform, announced a partnership that will enable marketers and advertisers to extend ViralGains’ Zero-Party & VoiceAlike Audiences across more than 400 partners in LiveRamp’s digital portfolio. With a clear shift in the […]
TECNO, an innovative technology brand with operations in over 70 markets globally, has inked a strategic 3-year partnership with Google on software that will further enhance the user experience and bring new dynamics to the smartphone market. The partnership will bring an optimised user experience for TECNO smartphones, where TECNO mobile devices will be at […]
Konnect Insights, the omnichannel customer experience management platform, announced that Zomato, has chosen Konnect Insights to help it achieve new levels of CXM. Zomato is a brand that values its customers’ experiences and is endeavouring to set the highest standards when it comes to delivering the right services and experiences. Zomato turned to Konnect Insights […]
Chat apps are fast becoming crucial communication channels for consumers, given an 80 per cent spike in WhatsApp usage and a 62 per cent increase in rich communication services interactions (RCS) the first half of this year compared to a year ago. The data, from cloud communications platform Infobip, reveals consumers want conversational experiences. Infobip […]
Meta has announced to roll out a new mode to its VR (virtual reality) battle royale game ‘Population: One’, which will allow players to make their own levels. Sandbox mode will launch on December 14 within the VR battle royale game. From its Meta Quest Gaming account, the company tweeted on Saturday, “Sandbox is a […]
