Consumers who wait until the last moment for holiday shopping face a greater cyber risk, according to a Kaspersky survey. One reason is that 40 per cent of US consumers doing most of their shopping after Dec. 16 are willing to shop on sketchy-looking sites if there’s an enticing offer compared to just 29 per […]
Fast Slow Motion, a provider of CRM and marketing automation consulting and implementation services, has joined HubSpot’s Solutions Partner Program, an ecosystem of experts that offer marketing, sales, customer service, web design, CRM, and IT services. Fast Slow Motion’s team of more than 115 entrepreneurs, business operators, and CRM and marketing automation experts help clients […]
Midwest supermarket operator Meijer Inc. is expanding its home delivery options by partnering with Uber Technologies Inc. to offer the Uber Eats on-demand and scheduled grocery delivery service to its stores in Michigan, Illinois, Indiana, Ohio, Wisconsin and Kentucky. Beginning this week and continuing through the winter, customers can shop online at about 250 Meijer […]
Matik, an automation platform for data-driven content, announced the launch of Matik App for Salesforce. With the app, Salesforce users will now be able to create personalised, data-driven Google Slides and Microsoft PowerPoint presentations for their prospects and customers, in minutes and without ever leaving their Salesforce instance. As the leading CRM, Salesforce is the […]
Crownpeak, a digital experience platform (DXP), announced the closing of the acquisition of United Kingdom-based Attraqt, following regulatory approval. Attraqt is a leading provider of SaaS solutions that powers exceptional product discovery experiences for top brands and retailers globally. Attraqt’s omnichannel AI-powered product search, merchandising, and recommendation software to the ecommerce sector will broaden Crownpeak’s […]
NICE has launched ElevateAI, a cloud-based artificial intelligence solution that brings Enlighten AI, its purpose-built customer experience AI platform, to the developer community. With ElevateAI, creators can tap into NICE’s AI with APIs, instant sign-up capabilities, and consumption-based pricing. ElevateAI provides customer insights across audio, transcripts, and chats to build smart CX applications. Through an […]
Precisely, a provider of data integrity, is partnering with OneShield, a digital core systems provider to property and casualty insurers, allowing customers of OneShield to take advantage of Precisely’s EngageOne RapidCX solution for all aspects of customer communications, from design through to delivery. OneShield’s cloud-based solutions provide a unified platform for insurance companies, combining core […]
Blended conversations unify Human-Driven and Bot-Powered Customer Service capabilities for exceptional omnichannel Support and better-informed agent interactions Zoho Corporation, a leading global technology company, launched new tools for Zoho Desk, the anchor application in the company’s customer service platform, to help customer service teams evolve with customers’ changing needs and meet heightened business expectations. Zoho […]
Latest update provides complete control with end-to-end configuration management across customer preferences, consents, profiles, and feedback. PossibleNOW, an enterprise consent and preference management solution provider, launched the zero-party data platform MyPreferences 3.0. This latest update provides complete control with end-to-end configuration management across customer preferences, consents, profiles, and feedback. Some of the new features include […]
MarinOne’s integration with the Amazon Ads API allows companies to manage, measure, and optimise their campaigns. Marin Software, a provider of digital marketing software, has achieved Amazon Ads’ advanced partner status based on the growth it delivers for its advertising clients and its level of engagement and expertise with Amazon Ads products like sponsored ads […]
