By uniquely leveraging post-interaction insights and historical data, Observe.AI introduces highly contextualised real-time agent guidance, live supervisor coaching, and automated actions Observe.AI, the live conversation intelligence platform for contact centres, announced the launch of its new Real-Time AI product suite – designed to help agents succeed at every customer interaction and boost productivity with live […]
The collaboration opens up growth opportunities in CX, WFM, and digital transformation NICE and Cognizant announced the launch of a global strategic go-to-market partnership to accelerate customer experience (CX) transformation. This partnership leverages Cognizant’s deep consulting and business transformation capabilities along with NICE CXone’s industry-leading complete, integrated cloud platform to accelerate customer adoption of advanced […]
Zahara Travel will deploy Sabre technology and solutions to drive growth, boost revenue and transform its business – including Sabre Virtual Payment to manage the agency’s payment and reporting capabilities. Zahara Travel, Oman’s leading travel management company, reaffirms its strategic partnership with Sabre Corporation, a leading software and technology company that powers the global travel […]
Users can try it out on the Swords of Blood NFT Lootbox Sale whitelist form and gain access to that whitelist if they qualify Idexo released a new OpenAI integration through its existing integration with Zapier enabling any web form system to create NFTs with the image created through a prompt. Templates have already been […]
A vinAMP platform is a tool linking consumer identity data, vehicle ownership data, behavioural and contextual data, and predictive analytics on over 190 million vehicle owners across the U.S Dealer OMG, a tech-enabled leading automotive social marketing service provider focused on delivering advanced social media solutions to dealerships and OEMs, launched vinAMP , a comprehensive […]
Unique Partnership enables advertisers to activate proprietary audiences across the OpenX Platform OpenX Technologies, an omnichannel sell-side platform, announced a new element of their partnership with Horizon Media — a direct integration of the agency’s blu.ID with the OpenX platform. This first-of-its-kind integration offers agencies and brands a path to easily activate custom and first-party […]
Dealer partners will gain access to advanced customer journey data to strengthen data mining automotiveMastermind (aM), part of S&P Global Mobility and the leading provider of predictive analytics and marketing automation solutions for dealerships, has announced a strategic partnership with Orbee, a leading provider of customer experience middleware for dealerships. Orbee’s Customer Data Platform will […]
With tweet-level analysis, advertisers can now better understand the content that appears adjacent to their ads on Twitter Integral Ad Science and Twitter, Inc. announced the launch of third-party brand safety and suitability measurement on Twitter in the US. With Tweet-level analysis, advertisers can better understand the content adjacent to their ads on Twitter’s feed. […]
AI-powered digital marketing platform LXRInsights leverage high-value customer segments leading to a 2x increase in conversions compared to regular audiences. NetElixir, one of the independent digital marketing agencies in the United States, recently launched its proprietary AI-powered digital marketing platform, LXRInsights. This new product combines the power of machine learning with a human touch. Leveraging […]
77 per cent of consumers said that they would unsubscribe from brands because they feel their information is being misused. These are among the key findings in a new Optimove 2023 Consumer Trust of Retailers Survey of 406 U.S. consumers. Optimove is a Customer-Led Marketing Platform. More than half (55 per cent) of consumers surveyed […]
