The VoC marketing solution offers a scheme that centrally manages diverse VoC (Voice of the Customer) accumulated via user touchpoints across social media channels Transcosmosinc. released a Voice of the Customer (VoC) marketing solution that helps clients solve their marketing-related challenges. The VoC marketing solution offers a scheme that centrally manages diverse VoC (Voice of […]
Amazon and LuLu Group are combining their best-practice, customer knowledge, logistics innovation, and technology expertise to optimise operations, reduce delivery times, and provide an exceptional experience giving customers in the UAE. Amazon UAE announced the signing of an agreement with LuLu Group, which aims to deliver an elevated online grocery offering for customers in the […]
The agreement improves passenger traffic procedures inside Dubai International Airport Terminal 3 and ensures a faster, more efficient airport experience for travellers transferring to connecting flights and landing in Dubai. The General Directorate of Residency and Foreigners Affairs in Dubai (GDRFA) and Emirates Airlines have signed a biometric data agreement. International travellers can now speed […]
Buying Buddy has added email marketing features to its IDX CRM for real estate professionals. The new email marketing feature helps agents create targeted email marketing campaigns and group and segment contacts within the Buying Buddy CRM system to create and send bulk emails such as newsletters, new listings announcements, invitations, and open-house follow-ups. Agents […]
AppHub, an ecommerce enablement platform provider, has acquired REVIEWS.io, a provider of customer review, loyalty, survey and user-generated content (UGC) solutions. Financial terms of the deal were not disclosed. “The product suite offered by REVIEWS.io fully supports the AppHub mission to build software that enables e-commerce success,” said Arjun Batra, co-founder and co-CEO of AppHub, […]
Aivo, a provider of artificial intelligence technologies for customer service, has developed Video Conversational AI with Synthesia, provider of an AI video generation platform that turns text into video in minutes. Video Conversational Al allows companies to interact with customers through video chat with a virtual AI-generated avatar. It can understand and respond to customer […]
Playvox, a provider of contact centre workforce engagement management (WEM) solutions, has expanded its Workforce Management (WFM) Capacity Planner solution. Within the Capacity Planner, contact centre leaders can do the following: Access historical data to generate a fluid capacity plan that forecasts volumes already built in the system; Obtain visibility with absence, shrinkage, and attrition […]
UAE-headquartered fintech Qashio has raised $10 million in a seed round, with participation from strategic international and regional investors to accelerate expansion into the Kingdom of Saudi Arabia. The seed funding round is supported by global investors such as One Way Ventures (early investors in Brex), MITAA, Cadorna Ventures, as well as regional investors such […]
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that Aramex – the Dubai-based provider of comprehensive logistics and transportation solutions – is using Sprinklr Modern Care to improve the efficiency and scale of its digital customer service. Aramex will be using Sprinklr’s AI chatbots in four languages to automate responses to […]
SEO.co, an SEO company, announced the expansion of its SEO auditing service to include complete backlink and content audits. The new service is designed to help businesses identify and fix any issues with their website’s search engine optimisation (SEO) strategy, including spammy backlinks, content redundancies, and content cannibalisation issues. Backlinks are one of the most […]
