Verint, The Customer Engagement Company, announced that Startek is leveraging Verint Speech Analytics to derive insights from the company’s more than 500 million annual customer interactions. Startek is a global provider of tech-enabled customer experience management solutions, digital transformation, and technology services to leading brands. More than 43,000 Startek agents serve a broad range of […]
Amazon Web Services at its AWS re: Invent conference, introduced artificial intelligence capabilities for Amazon Connect, its cloud contact centre suite, with features to improve the customer service agent experience and performance. The four core components being introduced are as follows: Forecasting, capacity planning, and scheduling to help teams determine staffing support level needs based […]
Nike has launched .Swoosh, a Web 3-enabled digital platform that will let Nike fans learn, collect and eventually co-create virtual creations such as virtual shoes or jerseys. The platform, welcome.swoosh.nike, is in beta and consumers can join starting this month. The brand aims to launch its first digital collection, with member input, in early 2023, […]
Salesforce, the global provider of CRM, unveiled its 2022 Cyber Week figures, analysing shopping data from over 1.5 billion shoppers on the Salesforce Customer 360 and activity across commerce, marketing, and service (including 24 of the top 30 U.S. online retailers). Overall, 2022 global online sales hit an all-time high of $281 billion, up 2 […]
Customers who walk into the shop can also immerse themselves in the airline’s signature products via virtual or augmented reality technologies and try out the airline’s new cabin offering. Dubai’s long-haul operator Emirates Airlines is revamping its retail locations and is set to invest millions of dollars in boosting its appeal to travellers. The airline […]
Stand-alone chatbots have an appealing graphical interface, easy use, and a simple installation process, reveals the report. Research firm Acute Market Reports expects the global chatbot market to undergo “exponential growth” through 2030, spurred by the growing popularity of interactive online channels, the need to improve customer relationships, and research dedicated toward integrating them with […]
Fobi AI Inc., a provider of real-time data analytics through artificial intelligence to drive operational efficiencies and profitability, announced the launch of their new Tap2Win Retail Giveaway solution which makes giveaways easier and more fun for users and more effective for customer acquisition for retailers and brands. Tap2Win utilizes Fobi’s Wallet Pass platform and SmartTap […]
Ogilvy has launched a dedicated experience lab called REALITY to explore and unlock brand applications of emerging technologies. Led by Dickon Laws, global head of innovation, the service will be an innovation translator, pathfinder and risk navigator service for clients. The new experience capability will focus on three key areas: Augmented Experiences – including AR […]
Bloomreach, the Commerce Experience Cloud, announced businesses can now integrate Snapchat ads with Bloomreach Engagement. The integration will allow marketers to drive more efficient ad spending by using customer data and key segments from Bloomreach Engagement to reach the right shoppers with each ad, ultimately lowering customer acquisition costs. A platform with 319 million daily […]
CleverTap, the modern, integrated retention cloud announced the launch of CleverTap for Startups (C4S). Through this initiative, CleverTap will offer a full-stack retention platform to all budding digital-native brands in order to help them personalise and optimise all customer touchpoints, improving user engagement and conversion. Till date, thousands of large digital-native brands have benefited from […]
