Uniphore, a conversational AI and automation provider, has acquired Red Box, the open enterprise platform for capturing voice, screen and metadata from conversations Red Box’s proven track record in capturing and securing every voice and screen conversation, in real-time and post-call, is a powerful addition to Uniphore’s portfolio and will bolster the capabilities of the […]
The partnership includes Spresso’s inaugural modular SaaS solutions Price Optimisation and LTV & Churn Prediction Boxed, Inc., the technology-driven e-commerce retailer and enabler, announced that Spresso, its SaaS modular solution platform, has partnered with global enterprise digital commerce platform VTEX. The partnership unlocks Spresso’s modular solutions, including Price Optimisation and LTV & Churn Prediction, now […]
After driving over $680 million in additional revenue for retailers in 2022, Granify is removing the burden of requiring developer and technical resources for retailers to rapidly test ideas and personalise the shopping experience Granify Inc., acclaimed for its innovative conversion optimisation platform, has announced the launch of Granify Rapid Personalization (GRP). GRP allows retailers […]
In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. Twitter And IAS To Offer Advertisers With Brand Safety […]
The integration opens up brands to a trusted channel for customer support Vee24, a person-to-person digital customer experience solutions provider, announced the recent launch of its asynchronous messaging integration. This new feature allows brands to engage with their customers via WhatsApp, the world’s most popular messaging service. Vee24’s digital platform enables customer-centric teams to grow […]
Quiq will build an international commercial team and deepen its partner ecosystem to improve the customer experience for businesses while reducing call volumes and costs Quiq, the technology company creating the future of conversations between businesses and their customers, announced an expansion of its services to the United Kingdom and Europe to meet the growing […]
Openscreen Engage adds rich online publishing capabilities to design, launch and track QR Code programs Openscreen, a provider of QR Code-driven enterprise solutions, announced the release of Openscreen Engage, an end-to-end solution for publishing QR Code-led interactive content for on-location marketing, education and promotional campaigns. Building upon Openscreen’s dynamic QR Code, Customer Relationship Management (CRM) […]
The report says 66% of marketers are looking towards enhancing their email personalisation capabilities MoEngage, a customer engagement platform, has released a “State of Personalisation Report” covering how retail brands in the Middle East and Africa can use the power of personalisation to enhance their engagement metrics. Customer expectations have remained dynamic. There is a […]
Giift, a provider of end-to-end loyalty program management solutions, announced it has acquired a strategic majority interest in InTouch, Indonesia’s trusted provider of loyalty solutions This acquisition enables Giift and InTouch to come together and become the leading loyalty provider in Indonesia with a portfolio of 20 banks, 6 insurance companies, and blue chip corporations, […]
CPG suppliers will gain a holistic view of their retail business through the merging of retail point-of-sale and inventory data with ordering, shipment and invoicing data Crisp, an open-data platform for the retail industry, has announced its acquisition of the Electronic Data Interchange (EDI) platform Integral Group. Integral Group brings to Crisp nearly 40 years […]
