Merkle unveiled its 2023 Customer Experience Imperatives focused on closing the “experience gap” and delivering a complete, connected customer experience. The past few years witnessed a wild recalibration of customer expectations, along with a profusion of new marketing technologies. The adoption of tech platforms by brands was fast and furious in 2022, but in 2023, […]
The funding round led by Lobby Capital fast-tracks the growth of the next generation PAM helping enterprises improve and streamline their Identity and access operations Procyon, a privilege access management platform built for multi-cloud environments, announced a $6.5 million equity financing to help organisations harness the growing identity and access management sprawl in cloud environments. […]
The formalisation of this partnership allows both organisations to work in tandem to drive the future of ecommerce. PeakActivity, an ecommerce and technology services company, recently announced its partnership with Vercel, the cloud platform for front-end developers and the creators and maintainers of Next.js. The announcement marks the beginning of PeakActivity’s official partnership with Vercel. […]
The solution enhances true data-driven decision-making for healthcare organisations navigating a turbulent economy — and beyond Authenticx, the new standard in healthcare for listening to customer voices at scale, has released a new autoscoring tool to automate data analysis and alleviate the burden of existing healthcare resource constraints. This tool automatically evaluates and scores customer […]
Waylay will empower service organisations using ServiceNow for asset management with its Digital Twin platform to resolve several issues Waylay, a provider of digital transformation and hyper-automation solutions, has joined the ServiceNow Partner Program to help businesses automate and boost their field service operations. Waylay will empower service organisations using ServiceNow for asset management with […]
Zenvia Attraction helps companies create campaigns by triggering mass communications, impacting customers across multiple channels, and maximising their business results. Zenvia, a cloud-based CX platform launched the integration of its mass texting service solution, Zenvia Attraction, with ChatGPT (GPT-3) via API. Zenvia Attraction, a SaaS tool that leverages the relationship of companies with their customers, […]
Tallan creates solutions using Microsoft Azure tools to streamline processes, integrate disparate systems and help companies operate more efficiently and profitably. Ernst & Young LLP announced that Tallan, a technology solutions company, is joining the Microsoft Services Group of EY US to continue delivering custom software applications, data science, AI capabilities and infrastructure moderniSation solutions […]
This is Snapchat’s first initiative in the Middle East and North Africa (MENA) region to launch AR lenses in collaboration with content partner entertainment shows. Snap has announced its exclusive partnership with MBC Media Solutions (MMS), the commercial arm of MBC Group, to launch new augmented reality (AR) lenses for the first-ever season of Saudi […]
Embedding Mixpanel analyses in tools like FigJam, Coda and Notion helps product teams make collaborative decisions based on user data Mixpanel, a product analytics solution for product teams announced ‘Embeddable reports’ for tools like Coda, FigJam and Notion. The integration means anyone can now share Mixpanel analyses in these, and hundreds of other tools, to […]
Uber will migrate some of the company’s most critical infrastructure to Google Cloud and will be able to take advantage of additional Google capabilities. Google and Uber announced an expanded partnership in which Uber has selected Google to support the modernisation of its data cloud infrastructure and reimagine the customer experience for Uber users, drivers, […]
