Interviews

Regulated brands such as financial institutions are expected to deliver the same frictionless experience as retail, says Donata Peksa, Head of Brand Experience at HSBC. She speaks about how marketers need to change the way they think to deliver to the new customer expectations.

Nancy Dafiewhare, Head of Digital Marketing at Phoenix Group, discusses the changing expectations of customers in the pension and saving sectors, and how decisioning engines can help brands engage with customers based on their behaviours and needs. 

Research consistently tells us that earning customer loyalty is about understanding, designing and then persistently delivering an end-to-end experience that meets both the rational and emotional needs of customers, reiterates Andrew Clayton, Group Head of CX, Close Brothers. 

Discover how brands can streamline processes and measure success in the dynamic digital landscape.

The Samsung x You campaign is being rolled out across all markets in the Southeast Asia and Oceania region, with a series of hyperlocal campaigns ranging from collaborations with local artists and brands that exemplify the expressions of community pride and belonging.

Ali Hussain, Product Sales Expert at Infobip discusses how businesses can harness the power of AI assistants to address CX challenges.

Mahek Punjabi, Marketing Director at InstaShop, sheds light on the distinctive challenges and strategies in the delivery app industry, emphasising the importance of user retention

Discover how to navigate generational differences, balancing automation with human connection for 21st-century customer experiences

Vanja Ljevar, Chief Data Scientist at Kubik Intelligence, explores the convergence of behavioural science and data science and discusses how brands should use data more intelligently.

Customers nowadays like to have many options. It is important to have touchpoints where your customers are, says Edwin Octavana Mahaditya, Head of Growth & Performance Marketing at Erajaya Digital Group.