Conversational AI

Omio worked with mobile linking and measurement platform Branch to design smart banners (or Journeys) to capture web visitors and convert them into loyal app users.

Organisations worldwide are still accelerating digital transformation initiatives, especially conversational AI in customer service.

How conversational AI bots can help create contextual engagement

Ardent football fan Amir eagerly opened the box to see his Nike shoes personalised through the Nike By You campaign. It might not sound like a big deal, but Amir had bought these shoes when the program was called the NikeID program, way back in 1999. While it was not a critical customer experience (CX) […]

To provide a more personalised experience, businesses are using AI algorithms to start a dialogue with the customers