Zoom

Zoom Contact Centre users get Calabrio’s artificial intelligence-powered forecasting and automated, multiskill scheduling.  Calabrio’s cloud-based workforce management (WFM) solution has been integrated with Zoom’s omnichannel contact centre platform. With this integration, Zoom Contact Centre users get Calabrio’s artificial intelligence-powered forecasting and automated, multiskill scheduling. Self-scheduling is available via mobile app and powered with virtual-assistance technology. […]

Sales and service professionals improve customer relationships and turn every meeting into a repeatable win with meeting Playbooks now available in Zoom Gondola, a sales enablement platform that boosts deal momentum by facilitating productive sales conversations, announced that it has teamed up with Zoom Video Communications, Inc. as part of Zoom-curated Essential Apps. Sales and […]

CommunityWFM has integrated its workforce management (WFM) solutions for contact centres with Zoom Video Communications’ Zoom Contact Center platform. The Zoom Contact Center integration with CommunityWFM provides features such as forecasting, scheduling, intraday management, adherence, time-off management, and agent portal technology. “We are excited to partner with Zoom as they move forward with their contact […]

ServiceNow and Zoom at Zoomtopia, Zoom’s annual customer event, announced an expanded partnership and integrations. As part of that activity, ServiceNow unveiled ServiceNow Employee Center for Zoom so employees can access Employee Center directly within Zoom. This solution builds on the ServiceNow Virtual Agent integration with Zoom Team Chat. ServiceNow Employee Center for Zoom allows […]

Redington will work closely with its partners to educate them on how Zoom’s solutions can help customers design unique communication and collaboration approaches on a single platform. Redington Value is now authorised to distribute Zoom’s complete portfolio of communication and collaboration solutions across the Middle East and Africa region. Redington Value, the leading value-added distributor […]

Technically a website, a progressive web app is seamless and cost-effective. With high-resolution images and videos and page load 4x faster than a traditional website, BMW delivers a remarkable user experience. We are not talking about a revamped website or mobile application but the next big thing – progressive web app (PWA). To drive customer […]

Verint rolled out compliance recording integration with Zoom, helping companies centrally capture, retain, analyse, and retrieve communications from Zoom Phone and Zoom Meetings scenarios, including voice calling, video meetings, and screen sharing. Verint’s compliance recording native integration with Zoom helps organisations leverage the latest digital collaboration channels while enabling compliance with industry regulations and international […]

Zoom Video Communications announced Zoom Contact Centre, an omnichannel contact centre solution that is optimised for video and integrated right into the same Zoom experience. Now available, Zoom Contact Centre, previously Zoom Video Engagement Centre, combines unified communications and contact centre capabilities with the useability of the Zoom platform. Zoom Contact Centre supports customer service […]

In the post-pandemic world, one thing that stayed constant was the steady flow of mergers and acquisitions in the tech world. Here is our list of the top 20 M&As. November Intuit Acquires Mailchimp Intuit, best known for its financial service offerings, acquired the email marketing company Mailchimp. As part of the agreement, Mailchimp will […]

Spinach, a Zoom Apps partner aimed at helping distributed teams be more effective, recently announced $2.75M in pre-seed funding led by Cardumen Capital with participation from Zoom, Tuesday Capital, Liron Petrushka (seed investor in LendingClub, Zillow, Next Insurance), Yoni Assia (eToro Founder & CEO) and other investors. Now available in private beta, Spinach helps remote teams boost productivity of […]