Vonage

Flowconnect allows consumers to scan a QR code and immediately initiate communications with a customer service team.

Vonage, a provider of cloud communications, has launched Vonage Conversations for Salesforce, a configurable omnichannel messaging app powered by the Vonage Communications Platform, enabling businesses to serve customers directly from the Salesforce platform and blending bot and Vonage Contact Center (VCC) agent interactions.

It enables agents to access and leverage live chat on the go and offer immediate support to customers with queries through real-time messaging.

The AI Acceleration Suite allows businesses and developers to rapidly deploy rich, omnichannel customer journeys that use the power of AI and customer data to incorporate intelligence and automation into their customer experience applications. Vonage, a global provider of cloud communications helping businesses accelerate their digital transformation, has launched the Vonage AI Acceleration Suite, a […]

Vonage has also added end-to-end encryption to the Vonage Video API that provides encrypted video sessions. Vonage, a cloud communications provider, has added artificial intelligence-powered enhancements to its Video API for increased accessibility and automated, real-time media processing to optimise video engagement. Vonage’s enhancements to its Video API empower businesses to add AI-powered  capabilities for […]

Vonage, a provider of cloud communications and contact centre solutions, has introduced Salesforce Shield for Vonage Contact Center (VCC) and Vonage for Service Cloud Voice (SCV), providing additional compliance with corporate and industry requirements and added security features for agents using Vonage Contact Center integrated with Salesforce. Salesforce Shield uses full AES 256-bit encryption to […]

Powered by Vonage APIs, the ExamRoom.AI platform handles 3 billion subscribed minutes every month and has already supported 8 million test takers completing their exams. Vonage, a provider of cloud communications helping businesses accelerate their digital transformation, announced that ExamRoom.AI, the AI-based proctoring software, is using the Vonage Communications Platform to provide reliable and scalable […]

Vonage announced that it has strengthened its Jumper.ai conversational commerce application with new video capabilities and integrations for a more engaging retail experience. Conversational Commerce is an in-demand retail trend that capitalises on the growing convergence of shopping and conversations on platforms such as Messenger, WhatsApp and Instagram, using the chat feature to create a […]

Vonage announced that Novo Nordisk, a global healthcare company, has chosen Vonage Contact Centre, integrated with Salesforce, to enhance how it supports its patients, healthcare professionals (HCPs) and other external parties in its international operations (IO) business. Novo Nordisk chose the Vonage Contact Centre for Salesforce (VCC) solution for its deep Salesforce integration, global capabilities, […]

Ericsson has entered into an agreement to acquire Vonage Holdings Corp for $21 per share. This represents a total acquisition price of approximately $6.2 billion (Enterprise Value). The merger agreement was approved unanimously by the board of Vonage. The transaction builds upon Ericsson’s stated intent to expand globally in wireless enterprise, offering existing customers an […]