virtual assistants

Companies forge strategic partnerships to develop Arabic-speaking omnichannel virtual agents unique to the Middle Eastern market. Omantel, the leading telecommunications provider in Oman, Spitch, the provider of Conversational AI solutions, and Datalyticx, an Omani-based startup, will be launching Virtual Assistants. It will ensure better customer service and boost efficiency in Omantel contact centres. This strategic […]

How conversational AI bots can help create contextual engagement

AI has changed the face of customer service by raising efficiency and customer satisfaction while lowering the overall associated expenses. Even though organisations have made great strides in gaining customer trust with AI interactions, they still struggle with customer satisfaction. Organisations worldwide have turned to AI, such as chatbots and digital assistants, to improve the […]