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CallMiner Introduces Workforce Intelligence Capabilities To Elevate CX

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CallMiner Introduces Workforce Intelligence Capabilities To Elevate CX

New and expanded features include call and screen recording, video playback, after-work automation and quality forms to complement automated scoring CallMiner, a provider of conversation intelligence to drive business improvement, announced new and expanded workforce intelligence capabilities to help organisations improve the performance and experience of contact centre and customer service agents, aimed at driving […]

Staff Writer

June 21, 2022

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