Twilio

Unified Profiles and Agent Copilot fill the missing piece for businesses looking to leverage data and AI to deliver consistent customer value across different touchpoints.

CustomerAI Predictions helps marketers create hyper-targeted audiences, trigger customer journeys, and personalise multichannel experiences.

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends.

OpenAI will power generative AI capabilities within Twilio Segment, the Customer Data Platform.

Marketers and data scientists will have access to new machine learning tools that can anticipate future customer actions and help inform product or marketing strategy.

Pairing Contentful with Twilio Segment's customer data streams enables digital teams to create personalised content journeys with real-time customer insights.

Twilio Flex can provide decision makers with key insights and recommendations to optimise their contact centre operations.

The partnership also led to a native integration between Google Cloud Contact Center AI and Twilio Flex to enable companies to deploy AI-powered virtual agents for self-service interactions.

Qualtrics introduced partnerships with Twilio, Five9, and Merkle. Qualtrics expanding partnership with Twilio, a customer engagement platform provider, led to a no-code connector that allows real-time data sharing between the Twilio Segment customer data platform and Qualtrics’ Experience iD (XiD).  It offers a combined view of operational engagement data, like content engagement, purchases, user logins, […]

Sprinklr, a unified customer experience management platform provider, has partnered with Twilio, a customer engagement platform provider, integrating Twilio voice and SMS technology with Sprinklr Modern Care. The result is a comprehensive, cloud-based contact center platform for omnichannel customer care. Twilio provides communications platform-as-a-service (CPaaS) infrastructure, while Sprinklr Modern Care delivers an artificial intelligence-powered contact […]