Trends 2022

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Customer Service Delivery

Will AI-powered Voice-enabled, Self-service Technologies Transform CX?

In 2022, businesses tapping into the power of AI-powered technologies to enable omnichannel, multi-experience, personalised moments will solidify customer loyalty.

Abhijit Mhetre

January 26, 2022

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What’s New with Dubai’s Vibe Martech Fest 2024?

5 hours ago Global leaders from McDonald’s, RedBull, Puma, Vodafone and more are set to share the secrets behind their successful campaigns at the Vibe Martech Fest, taking place on June 5 and 6, 2024, in Dubai, UAE.

How to Reinvent Growth Strategies to Match Customer Needs?

7 hours ago Around 81% of Singapore companies experienced more change in the last four years than in the previous two decades. Hubspot highlights its latest innovations to help SMEs to meet ever-changing customer expectations.

Webidoo Brings AI-Powered Marketing Tools to MEA

9 hours ago Webidoo’s solutions for small and medium businesses include Jooice, a patent-applied-for AI tool which enables SMEs to meet all of their marketing needs with one, easy-to-use and cost-effective solution.

Hyland Debuts Hyland Experience Automate

10 hours ago Hx Automate will drive Hyland customers to deeper intelligent content automation, transforming the way they leverage artificial intelligence for content and process management.

Veritonic Integrates AppsFlyer

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Salesforce Brings Slack AI Updates to Paid Customers

10 hours ago Slack AI’s latest integration includes a recap feature that delivers a daily morning digest containing summaries of channels a user wants to follow, but can’t always make immediate time for.

Shure Launches MV7 Podcast Microphone for Content Creators

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Stagwell Partners with Leverate Group

a day ago This partnership significantly strengthens Stagwell's reach in the Asia Pacific region as well as the network's omnichannel media buying and activation capabilities.

Create Friction-Free User Experiences that Combat Choice Fatigue

a day ago About 70% of consumers prioritise purchasing from the "right brand," while 30% of Gen Z shoppers hold over 70% of items in their cart for more than a day to conduct research. Mailchimp and Shopee reveal strategies to empower marketers to revolutionise loyalty.

Toku to Acquire AiChat

a day ago Through this acquisition, Toku will gain AiChat's chatbot and messaging capabilities, fulfilling its vision of delivering seamless, personalised customer engagement across all channels.