Textel

Capacity, the AI-powered support automation platform, announced the acquisition of Textel, a cloud-based texting platform. With the acquisition, Capacity will enhance the end-user customer experience by expanding its capabilities to include AI-powered SMS business texting features. Text is rapidly becoming a vital element of the customer service experience and is being prioritised by businesses, with […]

Textel, provider of a cloud-based texting platform for businesses and contact centres, is partnering with RingCentral, a provider of cloud communications, video meetings, collaboration and contact centre solutions, to bring full SMS and MMS capabilities to their customers. Built into the RingCentral Contact Centre, Textel’s integration lets companies have two-way dialogues with their customers via […]