TCN

It enables call centres to manage consumer consent and stay compliant by tracking and recording individual and channel-specific consent for every contact.

TCN and Prodigal’s solutions streamline workflows to simplify dialling, offer customers self-payment options and omnichannel communications. Prodigal, a provider of consumer finance intelligence, and TCN, a provider of cloud-based contact centre technology, have partnered to support agents with cloud and artificial intelligence technologies. Together, TCN and Prodigal’s solutions streamline workflows to simplify dialling, offer customers […]

Voice Analytics will automatically transcribe calls and grade them based on pre-set criteria. TCN, the provider of a cloud-based call centre platform, has added agent scorecards to its Voice Analytics features in its advanced contact centre platform, TCN Operator, to drive agent performance and efficiency. Integrated into Voice Analytics features, agent scorecards are built to […]

TCN, a provider of cloud-based call centre platforms, launched Data Explorer, a data visualisation tool for its platform’s List Management Services (LMS) application. Data Explorer enables contact centres to proactively streamline data organisation and management in real-time. “Data Explorer is an intuitive, easy-to-use tool that empowers our clients to streamline data preparation and optimise organisational […]