TCN Launches Data Visualisation Tool

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TCN, a provider of cloud-based call centre platforms, launched Data Explorer, a data visualisation tool for its platform’s List Management Services (LMS) application.

Data Explorer enables contact centres to proactively streamline data organisation and management in real-time.

“Data Explorer is an intuitive, easy-to-use tool that empowers our clients to streamline data preparation and optimise organisational processes for their call centre operations,” said Jesse Bird, chief technology officer and co-founder of TCN. 

“We are confident that Data Explorer sets them up for success by providing more efficient organisation and views of their data and improves omnichannel visibility and consistent compliance.”

Data Explorer allows users to interact with their data in real-time and integrate data sets and channels from different sources. Data Explorer allows users to format data to fit what works best for their operations and spot check data in LMS to ensure everything is current and up-to-date, It is fully integrated into TCN’s LMS advanced cloud contact centre platform.