Solvvy

Zoom Video Communications announced that it has entered into a definitive agreement to acquire Solvvy, a conversational AI and automation platform for customer support provider. Together, Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalise on new opportunities in contact centre and customer support. The […]

Intelligent chatbot automation solution Solvvy announced findings from a commissioned Total Economic Impact analysis conducted by Forrester Consulting. The analysis calculated the return on investment (ROI) achieved by deploying Solvvy’s chatbot and automation platform solutions across clients. For example, for a large multinational B2C subscription e-commerce leader, the solution was able to deliver a total […]