Simplr

Simplr can now fully automate level-two complex inquiries and those that provide upsell and cross-sell opportunities.

Simplr, the platform built to exceed the expectations of the NOW Customer, announced the general availability of the EngageNow Suite. This solution combines chatbot technology and human agents through an AI-powered platform to deliver higher quality and more agile customer experiences than legacy BPOs. With their origins in the early days of call centre offshoring […]

Consumer repurchase intent when human agents were involved reached 88 per cent, repurchase intent based on chat experiences with no human help was just 11 per cent. Simplr, a human-first, machine-enabled customer experience platform, completed a study of 1,493 consumer brands in May to track trends in conversational commerce and the consumer buying experience. The […]