self-service

New Genesys Cloud Agentic Virtual Agent responsibly advances AI from conversation to autonomous action, enabling outcome-driven operations and elevating customer experiences at scale.

AI is reshaping the future of customer service, no doubt. Explore five key applications making support faster, smarter, and more human.

The acquisition strengthens UpSwell’s ability to deliver comprehensive marketing services —whether businesses prefer a self-service platform, expert-guided support, or both.

Hightouch and Databricks will empower retailers to build and activate self-service AI-enhanced custom audiences.

Martechvibe tracks the trends moving marketing teams and lays out the top 10 priorities for 2025, and how to action the dream.

More and more customers are looking for digital and self-service options. Our customer experience research finds that 41% of customers prefer digital first and the phone second.

It enables instant video connections from self-service apps, websites, and kiosks.    Lifesize, providers of high-definition video conferencing and cloud-based, video-enabled omnichannel contact centre technology, introduced CxConcierge, enabling instant video connections from self-service apps, websites, and kiosks.    “Lifesize is empowering leading organisations in healthcare, hospitality, retail, technology, and transportation sectors to deliver innovative customer experiences […]

Providing self-service to customers empowers them to resolve problems for themselves. Customers don’t always want to get in touch with support. Many prefer to find the answer on their own and move on. To provide excellent customer service, self-service is an important component of your support as long as you back it up with human […]

Why is self-service support important for SaaS? Read on to find out. What’s not to like about self-service SaaS, it’s less intrusive, and users can explore and solve their problems at their own pace. Making the case stronger for SaaS providers are the various surveys – users want to be in control, and 40 per […]

CX expert Gregorio Uglioni talks about the future of customer experience concerning omnichannel marketing, loyalty, and predictive analytics “Experiences are the key differentiator in business. It’s something that cannot be easily copied. If companies compete on price, everybody will lose. The prices will often decrease and the quality of the product and service will also […]