Sarika Khanna

Medallia, a provider of customer and employee experience solutions, has launched Medallia Athena Studio to help organisations create custom artificial intelligence models and analytics for unstructured data without coding. Medallia Athena Studio helps organisations create AI-powered models in a simple user interface or with a range of pre-trained templates. Athena Studio extends Medallia’s AI and […]

The company specialises in CEM, expanding beyond hospitality to cover retail, banking, and travel Holiday Inn Club Vacation had to close 29 resorts in 2020 due to the pandemic. The club’s action plan required an immediate, effective business strategy to gain customer trust about safety. Using several solutions offered by customer experience management platform Medallia, […]