Creates contextual and personalised conversations by integrating all communication channels into one platform e& enterprise, part of e& (formerly known as Etisalat Group), announced the launch of engageX, a growing Communications Platform as a Service (CPaaS) ecosystem that customises any end-user customer experience journey with seamless, multi-channel communications. CPaaS enables real-time communication capabilities with a […]
e& enterprise, part of e& (formerly known as Etisalat Group), has entered into a strategic three-year alliance with DataRobot, a US-based Artificial Intelligence (AI) platform provider, to launch an Enterprise AI as a Service (AlaaS) offering to support government and private companies in their digital transformation journey. The Enterprise AI as a Service (AIaaS) is […]
NICE has partnered with Etisalat Digital to bring the CXone cloud contact centre platform to the United Arab Emirates (UAE). The collaboration provides Etisalat customers with a clear, seamless path to the cloud with CXone while enabling digital self-service and agent-assisted customer experiences. Among the NICE solutions to be offered by Etisalat is the CXi, […]
