Being able to build relationships with consumers across channels is all part of today’s new trust landscape. In Salesforce’s most recent Dreamforce keynote in San Francisco, Salesforce Chairman and co-CEO Marc Benioff outlined his thoughts on a critical question: “How do we create more trust?” According to Benioff, the world is currently undergoing a crisis […]
In the post-pandemic world, one thing that stayed constant was the steady flow of mergers and acquisitions in the tech world. Here is our list of the top 20 M&As. November Intuit Acquires Mailchimp Intuit, best known for its financial service offerings, acquired the email marketing company Mailchimp. As part of the agreement, Mailchimp will […]
Salesforce has introduced four new capabilities for Field Service to help businesses equip their mobile workforce for the future. These features will enable businesses to scale field service resources to handle more complex jobs, customise mobile workflows to improve employee experiences, provide customers with self-service scheduling, and use video to troubleshoot issues in real time. […]
You may already know that Tripwire Configuration Manager can audit your cloud service provider accounts like AWS, Azure, and Google Cloud Platform, but did you know it also has capabilities to monitor other cloud based software services such as Salesforce? Salesforce is a customer relationship management (CRM) service that could lead to unintended risks if […]
Prolifiq announced the latest updates to Prolifiq CRUSH, Prolifiq RELATIONSHIP MAP, and Prolifiq ACE on Salesforce AppExchange, providing customers with new ways to have more flexibility when collaborating around cross-selling opportunities, visualiSe more robust org charts with in-depth Contact details in a Relationship Map, and get intelligent content usage insights. Prolifiq CRUSH CRUSH is a […]
Customertimes announces that it has launched CT Vision on Salesforce AppExchange, empowering customers to streamline and enhance the Retail Execution process. A Salesforce-native solution and part of the award-winning CT Mobile suite of products, CT Vision delivers better performance with both on- and offline availability. With innovative image recognition technology for retail store check, CT […]
FedEx Corp and Salesforce.com Inc are entering into a partnership to collaborate on tools for businesses that sell goods online. The companies will integrate Salesforce’s cloud-based eCommerce software and its order-management tools with FedEx’s ShopRunner eCommerce platform. The combined tools will help commercial customers manage and fulfill orders and get better visibility into the supply […]
Salesforce Service Cloud users are about to get a peek at what’s to come in the next year, and that includes features to help train and manage agents working from home, as well as to automate self-service workflows. While few details were offered, Salesforce Service Cloud will add features from its acquisition of robotic process […]
In case you missed it, bringing you insights from the experts at VMF 2021 Day 1: Building Customer Relationships Is The Top Priority The pandemic might have accelerated the evolution of the CMO from functional head to enterprise-wide leader, but the fundamentals of the CMO’s role remains “pretty solid”. And at its core is compelling […]
Embracing technology and data, marketers are blazing new trails of digital transformation and innovation. Showing that 81 per cent of UAE-based marketers say they have changed or reprioritised metrics due to the pandemic, higher than the global average of 76 per cent, was Salesforce in its seventh edition of the State of Marketing report. The […]
