OpenAI's

Early beta testing of OpenAI solutions showcased potential to streamline contact centre operations. Calabrio has integrated its Calabrio ONE workforce management solution for contact centres with OpenAI’s ChatGPT and GPT-3, with GPT-4 also being evaluated. “Calabrio’s long-tenured research, customer collaboration, and partnerships with top-tier universities has established us as a pioneer in enterprise AI innovation […]

This version of Sprinklr Social includes publishing, engagement, and reporting tools integrated with OpenAI’s generative AI models. Sprinklr, a unified customer experience management platform provider, has launched a self-service version of its social media management solution Sprinklr Social. Social media teams can now access Sprinklr Social on a self-service basis by subscribing to its Advanced […]