The focus in too many analyst conversations and product roadmaps is on model capability – what features shipped this week, which frontier model powers what. But the companies that win won't be measured on features; they'll be measured on customer satisfaction, says Victor Belfor, Global VP, Business Development & Strategic Partnerships, 8x8.
Many organisations are investing heavily in artificial intelligence to improve customer experience, but fragmented data, siloed systems and outdated infrastructure are preventing AI from delivering truly connected omnichannel CX.
The combination unifies SoundHound’s voice and agentic AI platform with LivePerson’s digital engagement capabilities.
Semafone, the provider of data security and compliance for call and contact centres, announced a reseller partnership with Talkdesk and availability of Cardprotect Voice+ on Talkdesk AppConnect. The new partnership will provide Talkdesk customers with more options for protecting sensitive customer payment data. Semafone helps organisations meet their Payment Card Industry Data Security Standard (PCI […]
