NICE

NICE will combine its CXone cloud contact centre platform and Enlighten AI engine purpose-built for CX with LiveVox's proactive outreach portfolio

Users can access NICE's Enlighten AI with developer-friendly APIs and instant sign-up capabilities.

NICE is combining the latest generative AI technology and customer experience data from its CXone contact centre platform to help companies improve agent empowerment, CX, and operational excellence.

There is a significant shift in how contact centres operate and measure results. “Instead of looking at specific interactions and the type of efficiency, we’re calculating the journey excellence score,” says Einat Weiss, Chief Marketing Officer at NICE Systems. She talks about creating a culture of transparency and engagement to find the right fit between […]

Businesses can now leverage XSELL HiPer Agent Experience, or Agent eXp, to access artificial intelligence-generated insights via the NICE DEVone platform. XSELL Technologies has partnered with NICE to deliver its XSELL HiPer Agent Experience on NICE’s CXone cloud native customer experience platform, empowering customers to amplify top-performer outcomes to customer service organisations across the globe. […]

Enlighten Actions allows organisations to build AI-powered CX processes and make Enlighten accessible with a human-like interface that can generate actionable outputs that are brand-specific. NICE introduced Enlighten Actions, which brings together its own artificial intelligence and generative AI models from Open AI. Enlighten’s specialised AI models for customer experience have been trained using billions […]

Brands are putting their best foot forward to avoid leaving negative impressions on consumers. One way to ensure the same is having synchronicity or orchestration across multiple channels. Lack of orchestration is the latest CX challenge many digital-first businesses face. Martechvibe speaks to Darren John Rushworth, President International at NICE, about top marketer challenges in […]

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends. Twitter And IAS To Offer Advertisers With Brand Safety […]

The collaboration opens up growth opportunities in CX, WFM, and digital transformation NICE and Cognizant announced the launch of a global strategic go-to-market partnership to accelerate customer experience (CX) transformation. This partnership leverages Cognizant’s deep consulting and business transformation capabilities along with NICE CXone’s industry-leading complete, integrated cloud platform to accelerate customer adoption of advanced […]

NICE has added robotic process automation capabilities in the latest release of its NEVA Discover, its artificial intelligence-powered discovery tool, using artificial intelligence to identify focused opportunities for automation. NEVA Discover’s new process analytics solution and semi-supervised machine learning will help organisations optimise their business process elements. NEVA Discover uses advanced AI to produce actionable […]